Chipotle Mexican Grill — Restaurant in Ross Township

Today, 4/8/25, I walk in. I'm new to Merrillville from the south. My boss placed an order, this place has noooo friendly atmosphere the managers need to send in a secret shopper to see WHY the reviews are bad. Had I read them prior I'd never ordered my food included with my boss. So here's the run down, I walked in everyone on the cooking Frontline looked up no one spoke no one greeted me. Next there was a young lady the first person in line from the door heavy set or thick built black girl she looked up at me like why are you coming in here she had a stone look on her face looked me dead in the face and I spoke and said hello pick up order for Bella she just stared at me and looked back down at what she was doing and said nothing I'm sure if she reads this review she will remember me the next thing that happened was a young lady looked like she had long black hair white girl she was a little more friendlier she came over she was running the drive-thru she asked me what the name was again and told me to give her a minute I waited what I didn't know was that my boss put it under her name instead of mines so the wait was a little longer than normal however however what I did notice was everybody that these people were fixing plates for and serving not one of them looked at the person and smiled or act like they were you know okay about doing what they were doing I wouldn't want nothing from either one of them because nobody look like they were happy about their job my food was over by the drive-thru window once we figured out it was under my bosses name the same black young lady I was talking about earlier asked me are you do you think you're at the right location is it possible it's under another name so I called my boss she confirmed it was under her name we got the order the order was under Cherie so from that point I get the bag thank them apologize for giving them the wrong name I go ahead and leave I get the order back to the store and when I get there both of our burritos and our Foods were cold we had to reheat things the burritos had all of the sour cream at one end of the burrito not spread throughout it it was at 1:10 not only that my steak and my burrito had more crunchy what do you call it cartilage in it than anything I was constantly biting down on hard pieces and spitting them out it seemed as if they just didn't care about the sandwiches that they made Walmart orders from that location and a lot of us have a lot to say about our food coming from over there so now a lot of people are talking about not ordering from over there anymore it's just crazy that they're just throwing these Foods together and not putting any care into doing what they have to do as well as jobs are hard to come by and people if you're not happy about being at work don't come Wacom and ruin somebody else's business that they're trying to make income from paying you to do a job to get it right and serve customers and they're not doing it the sandwiches were pathetic I may come and pick up somebody's order if they dare order from there again but I will never order from there again again I hope some manager sends in secret shoppers from time to time to see what everybody is experiencing and complaining about and actually order some food and see how your sandwiches and your bowls and your burritos turn out this place needs a whole new team!!!.. I came...

Oh boy. I don’t even know where to begin. No stars isn’t an option. Immediately walking in there’s a sign on the door that they aren’t accepting cards, cash only and exact change only. Understandable if the system is down to take card payments for orders. I placed my order online and hopped in line. Almost everyone before and after me was asking for more meat or double meat because of the amount of ingredients that were being added. I had a friend meet me there and I let him know to place his order online too. His order was to be ready by 7:40. We kept checking the pickup order spot to make sure we didn’t miss it. By 7:53 we noticed the order still hadn’t been made. I went up to the register and said that we’ve been waiting for an order. Mind you the person working the register had their air pods in and their phone propped up on the receipt printer on FaceTime. I have a photo but I will save it for when chipotle contacts me. I’m not that disrespectful to post a photo of them online without their knowledge. They proceeded to give attitude and be disrespectful. There were others waiting unhappy as well. The employees started rolling their eyes and saying thing like “uhh I swear to God”. The girl working in the back kept huffing and puffing. She has her headphones in as well. They made us feel as if we were a burden to them. I asked why the girl in the back had a problem with why I was upset. They put everything in the bag with attitude. We “had our order made” and we left. Upon getting home we open the bag but it’s the wrong order. It has the same first name but the ticket says doordash all over it. We go back and the person on the cash register is again upset to see us. We learned that we were speaking to the manager and we said after all that they still managed to give us the wrong order. I explained that this was handled so poorly and that I’m upset mostly with the level of disrespect. She said they were disrespectful because I yelled at them. I honestly had nothing left to say. I couldn’t even argue because there wasn’t a point anymore. She said that all of this was because they had a lot of online orders. I tried to explain that ive been watching and it’s an increase of online orders because they weren’t accepting cards. Not a combination of a busy lobby and online orders. I was in there for 30 mins eating and I watched how busy they were. They were definitely steady but not overwhelming busy there were brief times they didn’t have a line. Meanwhile they had employees chatting with each other at the tables near the restrooms. The garbages hadn’t been emptied or there just wasn’t a container and the dining room hadn’t been swept. My guac had two stems from the avocado in it but I feel it’s just so irrelevant at this point. Everyone always starts at a 5. Technically I should be giving 4s. A 5 star is above and beyond. I don’t have bad reviews almost ever and this...

I only visit this Chipotle on my way going to the mall or coming from the mall or in the Merrillville area. I was just here yesterday (9-11-19) and I had yet another bad experience for the 2nd time. The first time, the chicken was burnt and I did notify them and spoke with a manager who was apologetic and offered to replace my bowl. The 2nd time was yesterday (9-11-19) which leads to this review. I ordered a chicken bowl w/brown rice, both beans, fajitas, pico, corn, guacamole, and cheese. Their were no more fajitas left in the pan and they had to grill more. They told me that the wait would be 3m I waited for 10m. Ashley was on the register and I asked her could my guacamole be compensated since I had to wait so long? She told me no, but she could give me a drink. I didn’t want a drink and I NEVER get a drink from their anytime I go. And because I’m there so often, she knows that. It wasn’t like I asked for my whole bowl to be compensated, just the guacamole due to my 10m wait on fajitas, which were suppose to be up in the first place. I never have this problem when I go to the Munster location, which is more close to my home just in the opposite direction. I’ve went there before and had to wait on my fajitas and they compensated my guacamole. And the wait wasn’t that long either for the fajitas to come up because the cook was more rapid getting them grilled and getting them off into the pan. The cook here took his sweet time. And Ashley didn’t bother asking a manger could she compensate my guacamole because she didn’t care. She told told me that’s all she could do, which was not true knowing differently from being in Munster. I gave this location 2 stars because on a good day with all food and the fajitas being up and the chicken not being burnt, the food is good. But based off my experience, I will not be visiting this location too often. I will continue to visit the Munster location more,...