Dairy Queen Grill & Chill — Restaurant in Roswell

The rest of my time in Roswell I will not be coming back to this Dairy Queen. Today the person who took my order would say different items or amounts as I was ordering then what I said. I told her I wanted a four piece honey barbecue chicken basket and she repeated back a six which I corrected but she gave me a six anyways. I also told her I wanted a root beer and she repeated back Pepsi at least she got this correction right. The after that I told her I had a thing for a free small blizzard cause they totally messed up my order the last time I’d come here and the manager made up for it with a coupon for a free small blizzard. She charged me for the blizzard AND threw away the free blizzard coupon that I’d handed her for verification that I was indeed supposed to get a free one. The order that was totally messed up another lady left out half my order and claimed I never ordered it even though it was the first thing I ordered and she got the blizzard from that part of the order and she’d repeated it back to us on the intercom as well and confirmed our entire order. All in all just a terrible Dairy Queen to go to. Workers don’t listen or pay attention. I’d give 0 stars if I could.

Also their responses to one star reviews are clearly automated so you know the managers here don’t even actually check them to...

I’m reviewing only this visit. Let me say that I give 5 stars to every single previous ones…and they’re quite a few. So my wife and I live in Carlsbad and we sometimes drive to Roswell just to get a blizzard. But the one I got on Monday 10/03/22 was quite disappointing. My wife ordered a small Cookie Dough and she was happy with it…as usual. I ordered a Royal Chocolate Brownie and…well…here it goes: when the server clerk Petra S (according to the receipt) gave us our Blizzards, it caught my attention that she didn’t flip them…then I found out why…as soon as I grabbed the cup, it started dripping on my hand….it was melting…so if she had flipped it, it would’ve fallen off the cup. So I pulled around the parking lot to return it but it started to make a mess in my truck so my wife and I had to clean the cup holder and the center console. Why would they give a melting blizzard to a customer? Anyways, I’ll consider this a single unpleasant event, so we’re planning on going back anyways this...

Too bad I have to give them even one star. This place does not allow use of the app or points. Ok. Not the end of the world. But tonight my other half & I went in for dinner. The girl who took our order was the most clueless I have seen in a long time. She was difficult to understand & didn’t listen. I ordered a three piece chicken strip dinner. She asked me if I wanted the meal as she thought that was the only way to get the three piece. I said ok, whatever, that was fine. Then my other half ordered. We paid for it & I went to the restroom to wash my hands. Told my other half to get the country gravy for me. When I came out, the girl asked me if I wanted the three piece meal or the four piece. I stated that I would take whatever we paid for. We went & sat down. She brought a bag out with my partners burger & said I’m sorry. That was it. She did not put anything on the order for me to eat! We left & I had to go elsewhere to get my dinner....