Whataburger — Restaurant in Roswell

2/2/2025 update - tried again, similar results. went inside to order a burger combo, was told they were out of pickles. Pickles? They are not even a perishable item and comes in a five gallon bucket, so it is hard to imagine running out except for poor management. So I got my burger to go so I could go home and put pickles on it. Tried to eat the fries on the way home but they were lukewarm and not fresh. I hate to say this but just close down and cut your losses.

I grew up in Texas, and Whataburger was always my favorite fast food burger. I have eaten here about 10 times since they opened, and even though I grew up loving Whataburger, this one is a disappointment. The first couple of times I went it was pretty good, but it has gone downhill since then. My most recent visit was on New Year's day, in the afternoon. They were not busy inside, there were people at 2 or three tables. I dined in because I like to eat my food while it is fresh. First, there were two people at the register, and neither of them seemed to know what they were doing. Second, after ordering food, I looked around and could not find a clean table, and there was food and napkins on the floor around most of the tables. I told the person at the counter all the tables were dirty and she said she was coming out to clean them, but that never happened. The burger was sub-par. Onion rings great as always (the one bright spot). I was really looking forward to this being my close to home go to fast food burger place, but in just a couple of months they have already gone downhill...

This location is as bad, maybe worse than the Kennesaw location. Messed up my order one time prior. This most recent visit they took 30min to get me food when it was me and another customer (who ended up waiting 20min for 2 cinnamon buns, who knows, he may still be there waiting for them). I had to provide them my receipt for them to figure out what to make me and it was still wrong. They blamed it on a shift change. Again. 2 customers and 4 employees in the back. You do the math.

But wait! There’s more! A lady comes in a 5 min after us and gets her order with the quickness…..puzzled I go up to the counter where no one acknowledges me. An employee comes out to clock out and won’t make any eye contact with me. And she proceeds to sit down with said lady who gets her food before everyone. Ohhhhh, so when your buddy is coming to have dinner with you, you get her food made and totally forget about everyone else. Bravo Whataburger. Atleast you are consistent in one thing. Having zero customer service at all your locations. Glad you put that in the training manual. Hopefully you go out of business tomorrow so a business that likes customers who give them money can move in and serve them. You can pick the worst fast food joint and I promise they have better customer service than Whataburger. Texas can have this...

If I could give the service zero stars I would. Even if there isn't a single other customer I've still been told to wait upwards of 20 minutes. Breakfast is advertised as 11PM to 11AM, but if you try to order breakfast at 2 in the morning you'll be told that they aren't serving breakfast. The employees don't even pretend to care, your order will never be right no matter how simple it is, and you will pay over $20 for a cold poorly made burger and soggy cold fries. If you dare ask for something with no pickles, youll be told "bruh just pick them off". I genuinely believe you could replace the staff with cardboard cutouts of employees and both the service and quality of the food would improve. It's almost art watching laziness, stupidity, and bad attitude come together at such an extreme and equal level. The employees will make full eye contact with you through the drive through window before going back to their phones and ignoring you, even if you are the only customer in sight. The woodstock location was smart enough to actually hire employees that can count to ten without having to look at their hands and their service and food quality are commendable. Fire and replace everybody inside...