Starbucks — Restaurant in Sacramento

WORST EXPERIENCE AT A STARBUCK'S EVER!!! I come here to do business meetings, as it's close to where I live, plus I'm disabled and it's convenient. This morning I was having a meeting (my fiancee/caregiver included) with my case manager. We ordered drinks and some breakfast items and began our meeting. There was music playing through a speaker, which is fine, but suddenly someone turned up the music so loud that we couldn't even hear each other talking. We practically had to shout. My fiancee went over to the counter and asked one of the employees nicely if they would turn down the music and he said they would, but they didn't. The couple sitting next to us commented about the music being way too loud, and then abruptly left. After about 10 minutes, I got my walker and went up to the counter (again) and asked them to turn it down because we couldn't conduct our meeting. A few minutes later the manager, who was snotty and rude, came over and asked me if I had a problem with the music. I said that I just wanted it turned down because we couldn't concentrate and had to shout at one another, while trying to conduct business. This manager had a major attitude with me, a paying customer, and I felt like he was looking down on me because I'm disabled. After about 20 minutes, he turned the music right back up. Finally, we had enough and left. I've been to many Starbuck's and have NEVER been treated like that. I became disabled about a year ago, and any other Starbuck's I've been too has always been kind and accommodating. I'm not asking for special treatment, just good customer service. I'm so upset that I called Starbuck's customer service and filed...

First time ever visited a Starbucks. The staff didn't greet me when available, so I stood in the wrong line for a long time. When I was up next the staff just stared at me, turned around and just started gossiping. So I continued waiting; to order, standing at the wrong side of the counter, but in the front next to the counter. Two of the Staff became available didn't offer any help. After all the customers behind me was helped and there was no more coming I was redirected to the correct line and my transaction was completed. I discussed the situation with the manager of what happened and he really didn't seem to bothered addressing to the staff nor apologize of inconvenience. However, the store is clean and the store is located in a sort of ghetto area, but remains safe and convenient. But I personally won't ever go to any Starbucks ever and if that was ever an option for a coffee run, I would probably persuade the team to other places cause although I drink coffee like my life depends on it, I have no clue of the delicious coffees Starbucks have... And when I made two more visits and knew nothing about coffee except that it's black and I will die If I don't drink it... My lack of knowledge was embarrassing that I even bother going back two more times cause due to sampling of someone's else's vile or should I say coffee... But when I tried to order the person Im not sure but I believe I was willing to try any recommendations, however, I just felted stupid ending up with hot chocolate cause.... I don't know, just want to go to a place that.... Forget it I can't believe I...

Unfortunately a very disturbing experinace of mine at this location, i ordered a trevellers to go regular coffee which according to them was 12mins ago arrived to pick it clearly it showed they frgt and told me it will 15 -20 mins extra on time i was disapointed bc there was no urgency they stick the papper back on at look like no would care abt the order long story short hopefully starbucks trains their employess how to diescalete a situation or sinario rather then escalting it i walk away twice to sit in my car n waite but the lady counter n her support kept on comming at me waisted the time frame fr abt 10mins bc they knew they not going to brew that coffee refund saying i should nt be talking to who ever was at the coumter at time like, wheres i was mind ful of wat i said n asked i wss told that online tractions take abt 10mins kinda felt they make things up i to here back fr9m someone at starbucks this happened between 12:15- 12:30 by then i could have gt wat came n be out of their wasted my time n refunding how they decided to ruin someones day which was un pleasant THANK GOD for DUTCH BROS on stockton blvd i went in the drive thru they gt my ordered n acted quickly upoun and with the same time abt 15 min- 20 mins my ordered was ready ro pick up but with a smile n urgency rather atittude n ruining someones day or meeting thanks dutch bros fr...