Lee's Famous Recipe Chicken — Restaurant in Saint Charles

Lee’s Famous chicken is one of my favorite place for a fast food whenever I feel like eat on a run. I been to this location for over 3 years. What I encounter is very disappointing.

Today is July 10,2019 at 12:30 pm This is the location off 5th Street, Saint Charles MO, next to Jack-in-theBox and about 1 mile off highway 70. (I hope by giving you the location and time and date you can track down the employee)

You hear about employees ripping customers off on overcharging and then pocket the extra money or waiter putting too much tip on charge. This happen to me just few minutes ago.

I order a #5 on their menu at a listed price of $7.99. When I got to the window, the cashier Said the total came to $9.80 . (he is a black young man In his mid 20s or 30. Light skin. Not too dark, not too light. Like milk chocolate color). He didn’t have his name tag. So I can’t call him by his name. I should have ask. But he could have given me any name.

Anyway, I question the price because as I mention before. I’m a regular....I don’t recall paying that much before. So I ask. He stumbled. First he said it’s $8.24 then recanted and said correct $9.99. So I ask again....repeatedly told him the listed price on the screen was $7.99...and again. All three times, he said something as, with the drink it came to $8.20 and then tax is $9??? It’s different every time he gets to the with tax it comes to....

Now I’m getting concern and think I am going to be a victim of a scam from this young man. So I told him to cancel my order and left.

If the headquarters read this. I hope you fix this problem you have. It is hard to find good helper. But when you hire a dishonest and thief like that young man. Your name and business is going to suffer. I will be back when you get this problem resolved. as I said....I like your chicken. One bad experience will not loss my business, but I will not go back until you...

I parked and went inside, to order take out. From just glancing, the lobby and ordering counter looked presentable and neat. The ladies working were super pleasant to be around; I was pleased with the customer service. I'm giving it a 3 star rate for a couple of reasons: when returning home and opening the large bag of goodies, there were 6 biscuits on my receipt, but not in my bag. so upon that discovery, I was going to go back, but soon decided not to. I saw a phone number on the receipt to call. This number is not valid. Then, I googled for the phone number and the number showed the same ,as on my receipt.

I would just like to bring the information about a possible phone contact issue, with this location. Additionally, I harbor zero resentment. The ladies were pleasant, professional and respectful. Everyone makes mistakes (including me, correct? I, could have looked in the bag myself and checked, as well. My mind was off in la-la land, because I would have noticed.) This episode didn't create anything that would stop me from going back again. I hope this helps staff and potential customers. Sometimes, we all just have an odd day. The important thing, attitude. Regardless of the management, line workers or whomever forgot to place the biscuits in the bag, I am sure it doesn't make them feel too good to obtain such news as this. But I'm easy going on the issue because the gals were busy, doing their job. So they didn't remember to add the biscuits? It's an honest mistake. If a person working ALL day in such a busy, multi tasking, repetitive cycle, makes a few mistakes? So be it. That's...

Food? Yes, eventually. Fast? NOPE. Terrible customer experience and zero attempt from management to recover. Ordered online for pickup at 5:25 PM. Despite arriving at 5:50 PM when the confirmation stated a pickup time of 5:49 PM, I was told by the manager that "people usually come to get the food right away after placing an order." When I explained that I arrived exactly at the time the confirmation email instructed me to, he responded, "online orders are not guaranteed." Umm... Since when? Isn't that what a confirmation statement is promising? He also told me they ran out of an item and then changed his mind and said that everything is made fresh to order upon pickup so I'll have to wait 15 minutes. Turns out he meant I would really have to wait another 36 minutes as the meal wasn't ready and brought to me in the parking lot until 6:26 PM. Moreover, despite the inconvenience and the terrible experience where the manager blamed me for the wait since I chose to place the order online, it turns out that the order was missing the sauces for which I paid extra! Seriously? No apology; total deflection and flat out lies; blaming the customer; and no offer of recompense. If you want actual fast food, order accuracy, and a generally acceptable customer experience, pass on the St. Charles Fifth Street location. There's another Lee's in St. Peters about 15 minutes down the road. Save yourself the time, frustration, disrespect and...