Papa Johns Pizza — Restaurant in Saint Cloud

If i could rate them 0 i would, the worse in customer service ‭!

^^^ i gave this review 8 months ago that’s crazy... i came to give another review because i decided to try them again after such a long time & this time around i had an even worse experience. I work for retail so i know how it is when it comes to customer service. My pizza never got delivered & the app showed it did so i called in and Bob answered to tell me that he knocked on the door and some lady came outside & yelled at him?! Ok... yes because it wasn’t the right house?! I said ok yeah i was at my door the whole time and you never came to my house and the response i got was “oh well i called the number & nobody answered” i said I’m not sure why so can you bring it or what can we do? He said yeah i guess with a snobby tone..so i said when will that be? “Right now, maybe 15-20 minutes “ i said ok no that’s fine i just want a refund then because at that point i knew my food was going to get spit on. Worse customer service I’ve received from anyone in a very long time. Super unprofessional. I called back and asked if there was a supervisor i could speak with to find out how long the refund will take & he said “yup.. she’s right here making pizzas..but I’ll have to put you on hold for a bit” i waited 7 minutes on hold. NEVER ORDERING FROM THIS PLACE AGAIN, & needless to say... i better...

I Ordered two pizzas on a Friday at 5:25 PM by phone the lady who answered the phone said that it would take 20 minutes for the pizza. I arrived at 5:45 and the attendant, an older lady, said that it would be about another half hour. I waited patiently as people arrived and this lady kept telling them that they had to wait 30 minutes, that it was a busy night. One customer said forget the order and left because she had to wait another 30 mins. The young woman who was making/ prepping the dough started throwing trays very loudly and saying things and being loud. I told the older lady that we shouldn’t be mistreated like that because it was not our fault. She told the young woman to calm down. She said that there is a call center somewhere in the Philippines that takes the orders. I haven’t been to this PAPA JOHN’s for years and now this horrible experience of having to wait for too long plus being mistreated by an employee (younger blonde woman). I left at 6:15 PM with my two pizzas. I would’ve left but I paid in advance. There was another gentleman there that went through the same experience. He said he was going to post a review also. I hope he does. I always go to BELLA ROMA‘s for pizza. The best in Saint cloud. But my grandson wanted me to buy Papa John’s pizza. Never ever never ever never again.!!!! And the Pizza tasted like the ones you...

Came on March 17th after 8:30 and no workers acknowledged us. Anyone that walked through the doors - the workers just said "welcome to puree chaos". Waited for over 30 mins while workers swept the floor walked in and out the restaurant answered the phone but no one helped us for carry out. Like we were invisible ALL 10 customer waiting. There was so many people waiting for pizza and not one person was helped. Don't come here don't order here. Not sure what the workers are upset at that they don't want to attend to anyone walking in to pick up. Just go to any other pizza place. Go to pizza city instead. I understand times are tough and people getting paid minimum wage dont want to deal with anything extra - but if you cant hand the pizza to a customer - don't work then. Or if you cant communicate with customers that pizza is not ready - don't work then.

After 30 minutes asking for a manger hiding in the back he hands me my 2 pizzas. Wrong pizzas and on top of that burnt. Had to wait another 20 minutes fornthrm to redo my pizzas. In the end I asked for a refund because I did not trust them anymore with my pizzas. Going to see if I get my refund since he did not give...