Mercury’s Coffee — Restaurant in Sammamish

I'm a regular here, and for good reason. The coffee is great and the staff are very friendly and attentive!

Only reasons they're not a 5-star place are: • There's no walk-in, only a walk-up, and the staff don't really have a reliable way to see where exactly you are "in line" so sometimes cars that arrive after you get served before you, and visa versa. • Rarely the coffee isn't stirred properly and there will be lumps of syrup and powder at the bottom. It's rare, but has happened on more than one occasion. Easily fixed by asking for a stir stick though and stirring some yourself, but I also don't expect a mistake like that at a professional coffee place.

Even with these pain points though, for the price and quality, Mercury's is more...

I used to like this place because it's so conveniently located and the people were friendly. But we sat in line with a barista, talking to her friend who was in a car, doing nothing. Not buying, paying, etc. She kept looking at us and when we finally decided to leave, because we had used our ten minutes of time, she gave us a big smile and said, "oh, they're leaving!" And the person in the car that wouldn't move flipped is off. My husband and I both worked service industries and we try to be patient and understanding, but this was blatant disregard for customers and your job. It's sad because I know other baristas at this location that always go the extra mile, but I'll be going to Starbucks...

During our visit, my companion and I ordered two 12oz drinks and observed that they were filled to about 3/4 of the cup's capacity. Our past experiences at this location usually involved drinks filled to the top, so this was a noticeable change. Upon raising this with the barista, we received a somewhat dismissive response, being told our drinks were appropriately filled and were further advised to rejoin the queue if we wanted a larger size.

I'm reaching out with the hope that this feedback can help ensure consistent service quality for all patrons...