Thai Trio — Restaurant in Sammamish

This place is ridiculous! If you can't fulfill an order then don't accept it or at the bare minimum provide an accurate pickup window. Arrived and waited for close to an hour after they said it would be ready. No one knew what was going on and it was an absolute shitshow. 1st and last time ordering from here.

Update: response from this establishment is totally ridiculous and knocked them down from 2 stars to 1. Claiming my husband swore at them is ridiculous and an all out lie. I was on the phone with him when he picked up the order and nothing like that happened. He was frustrated because no one could acknowledge he even had an order at first and then could not set an expectation of how long orders take. He was absolutely ignored and blown off by the restaurant as he waited for close to an hour AFTER the confirmed pickup time. What he received wasn't even what we ordered and when we tried it was absolutely GROSS. These people are rude and have misrepresented what occurred.

The business tries to claim that whatever the delays are, it's not the servers' fault.. I agree with that, but it does demonstrate terrible management by not setting customer expectations appropriately and setting your employees up for failure. This is exactly what the management has done.

The response also demonstrates how out of touch the management here is..... expecting the client to anticipate a delivery window would be close to an hour late and find that acceptable is absurd.

The apology is not real, it is reactive and trying to save face for terrible service and...

The menu is confusing! The service could be better. I ordered Panang curry online. I chose the chicken as protein. Then I was asked to select the curry option. I selected the option of “replace steamed tofu with fried tofu” option, which I interpreted as the meal will include chicken and fried tofu. But when I got the food, the meal only has tofu no chicken. I contacted the owner and the owner told me that the option actually means replacing the chicken with fried tofu. Ok but If so you should update your menu option to “replace chicken with fried tofu”. How I would know your menu doesn’t actually mean what it literally says. I asked the owner if I can get refund as I wanted chicken but I got tofu. The owner said you misunderstood the menu and you can get refund if you bring back the food. The owner insisted me bringing back the food to get the refund even though I told him that I already opened the food otherwise how I would know there was no chicken there. Seriously?! What’s the point that I drive back and bring you the food I already opened? If the owner doesn’t want to refund at all, please say it straight like “I am sorry the menu is confusing, but I can’t refund per our policy”. I would be totally fine with that. I am sick of the rudeness and sneakiness of the owner. Will never...

Thai Trio is an awesome restaurant to get excellent food and beverages, the people are very friendly and know how to make authentic Thai food. Go try it and you won’t be disappointed.

It is not just a takeout restaurant anymore, now you can sit there, order your food and enjoy this lovely place in a relaxed atmosphere. Please go visit Thai Trio in Sammamish, the place is beautifully decorated and very clean, the staff is wonderful and friendly, the food is authentic and the Thai tea milk and Thai coffee milk are SOOO good! You will get addicted for sure, it's that good!!

Today, Sep 23rd, Brian who is the owner of the restaurant did something really nice for me. The young lady who prepared my Thai coffee latte had put too much milk and I could not taste the coffee, and I LOVE that coffee so much. Brian had her made another one for free for me. They are truly wonderful people, that is the kind of place you want to visit often and order authentic Thai food and drinks made with love by good people....