Dutch Bros Coffee — Restaurant in San Antonio

I wish I could give this location 0 stars from how catty and rude the bro-istas are. Both times I have come here with my friend the staff have been incredibly rude to them. The first time my friend had just signed up for the rewards program and placed a mobile order. There was no one else in the drive-thru and my friend drove to the drive thru window where they were met with attitude because they had placed the mobile order as a walk up and not a drive thru order. I understand there’s policies in place but having an attitude and rude intonation over a small mistake on their behalf is outrageous.

Today (12/4) my friend and I came back to this location around 10:30, again through the drive thru, where there was a LINE in the first lane and nobody in the second. We chose the SHORTEST line per the signage in the drive thru and the girl taking our order gave us a mouthful about how she could take our order but we were technically 4 cars behind because of the line in the first lane. We followed the rules and chose the shortest lane PER THE SIGNAGE, if anyone should’ve been getting a mouthful it should’ve been the other 4 cars for not choosing the shorter lane OR the workers for not putting up a cone to close the second lane if it’s not open. We will not be returning to this location....

For those who don’t know, this location is located by several hospitals, clinics, etc. They have always been so friendly regardless of the amount of customers they have on any given day, and they get so many at this location.

Anyway last week, I was having a terrible morning and running late to an important. I ordered my coffee at this location rather than the location closest to the clinic I was going to. I didn’t get to pick up my coffee because it was 10mins out of the way. My appointment resulted in bad news and I was feeling terrible. I decided that I’ll still treat myself to a coffee. I set my GPS to home and it took me by this location. I decided to stop in and just mentioned how I ordered here but didn’t pick up my order 2hrs ago. I believe the young lady who helped me name was Tab. She was the SWEETEST! She remembered my order coming through and I showed her my email receipt. She remade my drink with a smile and turned my day around. It was something small but made a huge impact on my day and mood. Thanks again, Tab and Dutch Bros for always having some of the...

My review is mixed, I recently been obsessed with Dutch for two weeks up until Monday. I ordered ahead on the app, and selected “ drive through pickup” because window pick up wasn’t available. Per usual I just walked up to the walk up counter once my drink was ready because this locations drive through is extremely packed. I told the lady at the window that I was here for my order, and she brought my finished drink immediately and said that I wasn’t allowed to pick up at the window if I put “ drive through pickup” I explained that waiting in the long line the same amount of time I would’ve waited if I had just order in the drive though defeats the whole purpose of ordering ahead. Me picking up my drink that was already made doesn’t inconvenience anyone, she didn’t do any extra work. She did less work. She stated the walk up window is only for people who want to order at the window, and not to pick up my drink that was already made and paid for. Doesn’t make any sense. And very...