Freddy's Frozen Custard & Steakburgers — Restaurant in San Antonio

I went to Freddy's drive thru and there was only one vehicle in front of me. We waited about 10 minutes before we were up and when the cashier Leslie helped us out she kept touching her nose to fix her mask then her ear because she had double looped the mask that clearly did not her. Even though she wore gloves they were not contaminated as she then proceeded to pack my bag. She read my receipt twice and read me back my order but still forgot my kids gravy. She left us waiting, no cars no customers, for gravy and forgot about us then came back and said im sorry here is your gravy and i continued waiting for my shake then she said I am sorry are you missing something else and I told her yes my chocolate banana shake. She said oh let me see whats the hold up. I waited another 2 minutes or so and then left with a chocolate shake as they forgot the banana. I called immediately to speak with the manager Bianca and she said just come back we will remake it for you. I should not have had to wait when I was the only customer or have to turn around on the access rd to go back so they can remake something. Leslie clearly said a chocolate banana shake to me at the window and I asked for fresh bananas no syrup. The point is how can a place with no customers be so forgetful of their customers. Bianca just told me a mini has 5 slices and a regular has 5 slices, it gets blended so that may be why you cant taste it. If you order the same thing the same way monthly for years, You clearly remember the banana taste and pieces or chunks. This was the worst customer service I have ever had at this location EVER. ...

Update; May 26th, Because the food and service being consistently very good, we always come here and will continue to do so.

Update: April 26th, We've been here multiple times recently and all because everything has greatly improved! The food quality is now great, the place is very clean and the staff is friendly. I believe this is because of the new manager who has done a great job. I will now increase my rating from 3 to 5 stars.

We came here for dinner tonight, October 9th. The place had only one customer, obviously not busy and every long table booth was disgusting. Food and drink residue everywhere. We used the one that was the least dirty, but unsatisfactory. Some crew member should have cleaned the tables and seats. They had plenty of time with only one customer. There were no napkins, ketchup or Freddy's Sauce anywhere. We had to ask for everything. I noticed a huge puddle of water on the floor by the Frozen Custard Freezer that was close to the register and went back to where they make ice cream cups and cones. I pointed it out to the girl behind the counter and she mentioned to the girl next to her. She said, yes she knew about it and has been cleaning it up all day. This is a huge safety risk to customers and workers. Anyone can slip and fall. I hope they tell the manager so they can get it fixed. As for the food, it was ok to decent. Not great, but we may come back. Hopefully by then the tables will be clean and condiments will...

This is probably the worst Freddy’s location that I have ever been to, mainly in regards to cleanliness. When I walked in the restaurant today every single table was dirty. Every. Single. One. Accompanied with trash on the floor underneath some tables. One of the custard machines was overflowing. The drink station was filthy with stains everywhere so I wasn’t surprised that my Starry lemon-lime drink was completely flat. I could tell that the drinks had not been exchanged out. Imagine my not surprise to see that the restroom was dirty too. I also checked out the drive thru and there is a massive hole underneath the window. How does that happen? Needless to say I more than likely won’t be back. If the store is not clean, then more than likely what their making the food in is not clean either 🤢 I’m glad I only got a drink. Hopefully my review will get to the right manager so the appropriate changes can take place for a cleaner restaurant because in my opinion, this location would have had some write-ups if they were...