IHOP — Restaurant in San Antonio

We had a larger group (8) that came this evening after our softball games. It took us approximately 5 minutes to be seated when there was only one other large group (10-12) and a table of two in the restaurant. After about 5-7 minutes of being seated I had to go to the cashier and wait on another (the group of two) to be done complaining about their experience to ask if our drink order could be taken. An extremely out of touch manager (the one who was cashing this couple out) then explained they were short staffed and someone would be with us shortly. A moment after a young man appeared so we could place the entire order (drinks included) as we had been waiting so long. After a painstakingly slow process of getting our food order correct, he proceeded to the back. The next bit was spent listening to the two servers Jack-jaw and play on their phones. Our food arrived and was delivered correctly and to the appropriate place setting when we were asked if we needed anything else…..I then requested hot sauce and OUR DRINKS (the ones that were ordered not once, but actually twice and never received). The server returned after my meal was complete with all of our drinks. Obviously to them, and to us, there was no point to check on us any further throughout our meal, considering it was just about completed at that point. In fact, the only time someone returned after was to ask how we would like our checks( and not even this step was done in a timely manner). We spoke to the same misguided manager again at the cashier stand and asked simply for our drinks to be removed as we didn’t receive them until after our meal was completed. She then put a 10% discount on my friends ticket (who was paying before myself). When he mentioned for that he might had well of shown his military ID, the manager commented “oh we put that on all the time”. You don’t have to serve in the military or show ID to receive this discount, they can just put it on, and that seems to be what the frequently do to correct their lack of attention or care. The total discount recieved on my ticket (of 4 people) was the cost of less than two of our drinks, once again, received after our meal. We have come to this location a few times, service is non existent, lack of care and concern is non existent, and it feels much more like a burden when people arrive than an opportunity or a job. As someone who worked in the service industry for 16 years, I am extremely disappointed that this is apparently acceptable and the norm, however, with management like that….I can see how that’s a...

On Sunday, March 30, 2025, my family and I visited this location for breakfast after church. On April 1, I received a notification that my transaction total had been updated from $47.26 to $57.26, reflecting a $10 tip that I did NOT authorize. I had already tipped our server $10 in cash and noted "zero" with a slash on the receipt. I contacted the restaurant and spoke with the manager, Ruth. She apologized for the situation, gathered all the necessary information, and assured me that the unauthorized charge would be refunded within 3-5 business days. Ruth also mentioned that the server was new and promised to discuss the matter with her. Trusting her assurance, I waited patiently. By Monday April 7th I had not received the promised refund and contacted the restaurant again, requesting to speak with Ruth. The staff took my name and number and said she would return my call, but I never heard back. Given the lack of response, I now suspect this was not an honest mistake. Additionally, my dining experience at this location was subpar. There was an extended delay for our food, and while the server repeatedly apologized and even covered the cost of our drinks as a courtesy, the overall service remained unsatisfactory. To add to this, a glass cup was accidentally dropped near our table, resulting in broken shards scattering underneath. The staff handling the cleanup used inappropriate language, which my daughters overheard which was upsetting and unprofessional, particularly after attending church. I am sharing this review to alert others to the issues at this establishment, including both the unauthorized credit card charge and the overall lack of professionalism. Despite Ruth’s initial promise to issue the refund, her failure to follow through has left me deeply suspicious. I now intend to visit the restaurant in person to address this matter and escalate it to corporate if necessary. Considering I tipped generously ($10 in cash, more than 20%) despite the poor service and unfavorable circumstances, this experience has solidified my decision to never return to...

IHOP

Esther Reyes We had a very bad experience 2/27/21. when we got there @ 5 pm . There was a small family there only.and then us . waited for the waitress to come get our drink order. about 10 min pass.then she comes and takes dink order . we ordered 2 pepsi.. then 15 min past and waitress come and gets our food order. i ordered from the $6.00 menu the ham & cheese omelette /pancakes.. my husband ordered the Chicken tenders / pancakes. waited for 20 min till our order came, the omelette was dry over cook i didn't get my pancakes , waitress said it didn't come with plate. a sort wait and the waitress comes back and say my plate does come with pancakes. and she would bring them out. Tenders plate was okay. It is already 5:45 and still haven't gotten my pancakes. waitress comes to the table and refill glasses.It was already going to be 6 pm. I go to the counter to pay, and still had to wait for the cashier to come..Then they finally come and i get no receipt of how much it is. but she tells me it was $19.45. I said even though i didn't get my pancakes she said yes. I said why and i getting charged for it. and why did t take so long to even get service and our food , her response was we have no cook, and they were short staffed. She should have let the customers know about the situation. then maybe we would have made a decision whether to stay or go. We were very disappointed with the out...