Peter Piper Pizza — Restaurant in San Antonio

TALKED TO THE MANAGER ABOUT THE CRICKETS IN THE BUILDING AND ABOUT THE ORDER FOR MY GRANDSON. THE CRICKETA WERE SO BAD THEY FLEW AND LANDED IN MY PITCHER OF BEER I TALKED TO THE MANAGER OH YES THEY WERE BAD. I TOLD HER THAT IF THEY COULD PUT SOME TAPE ON THE BOTTOM OF THE DOOR THEN THEY WOULD NOT COME IN . IF WE HADNT ORDERED $61.82 AND ORDERED A 10 PEICE ORDER OF WINGS WE WOULD HAVE LEFT . ON ANOTHER NOTE THE TABLES WERE DIRTY. I HAVE A HIP PROBLEM AND HAVE TO SIT ON A CHAIR ( WHERE THE CRICKETS WERE AND NO ONE REALLY CARED ABOUT THE CLEAN UP 2 COUPLES OF FOUR ORDERED THEIR FOOD AND THEY SAT DOWN IN A BOOTH HAD GOTTEN MAD AND UPSET THEY CHANGED THEIR PORDER TO GO) WE STARTED TO EAT THE PIZZAS AND THE CRICKETS WERE SO BAD WE GOT SOME BOXES TO PUT THE FOOD IN EXCEPT THE WINGS. WE ARIVED AT 7:00 WE GOT THE PIZZA ORDER BUT NOT THE WINGS. WE WENT TO THE CASHIER AND TOLD THEM ABOUT THIS AND THEY SAID OK WE WILL CHECK ON IT. 25 MINUTES LATER MY GRANDSON WELL WE SHOULD GO WE ARE NOT GETTING ANY WINGS. MY DAUGHTER WENT UP YO THE COUNTER AGAIN AND ASKED WERE WAS THE WING ORDER AND THEY SAID IT WOULD BE ABOUT 15 MINUTES. NOW MIND YOU WE GOT THERE AT 7:00 PLACED THR ORDER FOR PIZZA MY DAUGHTER ANS HER FAMILY PLACED THE ORDER ABOUT FOR WINGS ABOUT 5 MINUTES LATER. AFTER GETTING OUR PIZZAS AND BEING ABUSED BY THE CRIAKETS WE WERE GOING TO LEAVE AND YOU GUSSED IT NO WINGS WE SAT THERE NO WINGS!!!!! THE FINALY SAID WE FORGOT TO PUT THE WINGS IN . WE GOT THE WINGS AND LEFT. WE WILL NOT BE COMING BACK SERVICE WAS BAD MANAGER REALLY DIDNT CARE AND THE AREA WHER WE WERE SITTING WAS FILTHY OH YES TOLET YOU KNOW NO SERVER CAME TO CLEAN UP WHILE WE WERE THERE. THE PLACE WSA NOT BUSY AT THE TIME WE ARRIVED. WE HAD A...

I don’t visit Peter pipers much often but today I decided to take my little girl out for her birthday. I had some fun pass cards from previous trips so I asked the video game attendant, Chris, if he could put them on one card for me. My daughter’s school also gave me a coupon for 350 tickets a while back that I never used so I asked if I could use it today. Chris told me that he was unable to take it for whatever reason. It was a couple months old so I didn’t argue; even though it had no print of expiration on it whatsoever. He was unnecessarily rude about it and had an attitude the whole time, I felt he just did not want to deal with me. All was fine until later when my daughter checked her card and it showed he had only won barely 70 tickets; impossible considering the fact that one card had 700 tickets alone. I went back to the counter to find a different man, Sebastian, and brought this problem to his attention. He was very sincere and apologetic and found that the other guy mistakenly transferred all my tickets to the wrong card and threw it away. He thankfully was able to get all my daughter’s tickets back and saved me from a tantrum. I also brought up my coupon from earlier that Chris told me he was NOT able to take and said that there was no reason why they would not be able to honor it. He put everything on the right card and my daughter left ecstatic with over 1000 tickets! Thank you Sebastian for putting a smile on my daughters face and making her birthday a...

Went for the lunch buffet. It appears the brand is the only thing which keeps customers coming. It could be so much better IF: the employees stopped hanging out in a circle and joking around (doing nothing) while the salad bar was a mess and in need of replenishment. about 6 employees backs were facing the customers and pizza ovens as they huddled and socialized. Tables were wiped down carlessly with a wet rag and left as if someone poured water onto the tops. I had to grab several napkins to soak up the liquid. The pepperoni pizza was not replaced on buffet despite several customers asked for pepperoni. I personally think they withheld the pepperoni because whoever is making the pizza does not have to make as many pizzas. Instead customers were told that the pepperoni was in the making. This caused customers to return to their seats as the lunch rush went on. Like killing time. I received an ugly look from one employee when I asked for the empty 1000island to be refilled. I interrupted their social circle session, I guess. It is ridiculous for slack time to happen in the middle of a lunch rush. Sales would jump if these toxic employees were replaced with ones who care about doing their jobs. It could be the mgr is weak and doesn't write up employees. Or the mgr is in on the click. Or the mgr is over worked and the owner does not allow the mgr to fire employees. As a professional, I seen this before in the food industry many...