Marble Slab Creamery — Restaurant in San Antonio

Went to the Colonnade location and the employee at the counter was polite and helpful. I asked if they made turtle Sunday's and the employee said yes. Being that I do not normally order that particular flavor (my SO was in the car) I was unfamiliar with it's construction and ingredients. She did say that the hot fudge had just been put in the warmer and would take 15 to 20 minutes to completely warm. She said that there was chocolate syrup she could use instead and, for time sake, I said that would be fine. As she finished up that part of the order I looked and decided on what I wanted. She answered all of my questions and then made my cup of ice creme. I paid $15 and some change and tipped $2. The total was around $18. So the problem was, after I left and we drove away, when my SO tried his Sunday, it was only chocolate syrup and I've cream. Apparently a turtle Sunday had caramel, nuts, hot fudge, and I've cream. The chocolate syrup was, of course, my decision, but with our all the other ingredients it was just a plain chocolate Sunday. For $10?! So I can say is the employees should know the types of ice cream they can make and that this place is refillable expensive for what you get. Won't recommend and...

4 days ago I went to grab some ice cream for my two kids, while attempting to get out of the car…. One of your little snobby workers were outside of her “ JOB “ talking to some guys at their car. My kids were unable to open the door since she was in the way, when I went around and said excuse me her response was “ you had enough room “ my kids are raised right unlike her and will not want to risk hitting her. While walking away she made another smart remark, when I went inside I tried getting her name which they didn’t tell me…. Another girl wrote down my number and name for a manager to call me in regards to their worker & never received a call, will be calling corporate in regards to this issue because that’s unacceptable, I could’ve dragged her but I got...

Terrible customer service. Upon entering yes they greet you by saying welcome but they have all their backs turned to you. I ordered two ice cream cones, one for myself and my child, my child's ice cream came out great (Not much requested two scoops of blue cotton candy and a dipped cone) and mine was supposed to be a strawberry cheesecake but was not given that order, when I asked if this is the correct way that it's made they simply said "To be honest, I'm not sure" afterwards they resumed talking and laughing behind the counter. Not...