Starbucks — Restaurant in San Antonio

This Starbucks is awfully managed. A few times they were closed for unknown reasons, only allowed you to order drinks through the app and there’s always a line Becuase you can’t order in person anymore. They’re consistently out of ingredients, get my drinks made wrong and a few times I had questions about the drink and was responded like I was overstepping my boundary. I am always courteous by saying my please and thank yous and having my mask on even in drive through. I think because bad management is the reason why the partners in that location are frustrated. I avoid this location and go to the one at target instead. The lines are shorter and the baristas...

I ordered an iced drink at the drive-thru and the barista hands me my drink with a few napkins and says "here you might need these, the lid is acting weird." The drink is leaking out onto his hands and then onto mine. The two napkins were nowhere near enough and the drink leaked on my clothes and in my car. Thankfully, I had a cardboard box in the back that I moved it into, but it started leaking thru that too because it was leaking so bad. I'm astonished that someone would think it's okay to give this to someone, let alone at a drive-thru. I do not recommend this...

Went in like any other Starbucks. But this one was totally different. Music blasting, one employee dancing behind the register, and the other employees huddling and debating on who going to take my order. I tried to order a drink but the employee couldn't hear me over the music. They also couldn't hear each other when she asked an employee if there was oatmilk available from 3 feet away. We love going to Starbucks but I don't think I'll return to...