Subway — Restaurant in San Antonio

Bravo. You managed to take the world’s most basic food concept — let customer pick ingredients, assemble sandwich, exchange cash, everyone leaves with dignity — and absolutely butcher it. I’ve spent over $400 here in the last six months, not because I’m a Subway enthusiast, but because I’m too lazy to slice a tomato at home and your location enabled my lifestyle. We had a system. It worked.

Today, that system died.

Apparently, you’ve abolished the “Build Your Own” sandwich. The one thing that made Subway... Sub-way. Now, you push customers into this so-called “Subway Series,” which is basically the same sandwich, but corporate sprinkled in an identity crisis and decided to charge a $1 premium for the privilege of unwanted cheese. Cheese I didn’t ask for. Cheese that wasn’t even particularly enthusiastic to be there.

When I asked to just have it my way — you know, like I’ve done 72 times before — I was told no. No, unless I pay extra. For the same sandwich. With cheese now apparently harvested from golden cows raised on the moon.

To the manager: congratulations. You sacrificed a loyal, cash-spending customer for the thrill of enforcing a $1 upsell. You looked at a regular who’s spent hundreds of dollars, and thought, “Nah, let’s nickel-and-dime them until they never come back.” Mission accomplished.

I’m not mad. I’m impressed. I didn’t realize a sandwich chain could self-sabotage with such precision. It’s like watching a slow-motion car crash made of lettuce and regret.

Rest assured, I’ll be taking my business elsewhere — not because I’m principled, but because I’m just lazy enough to let someone else make my sandwich without a side of corporate nonsense.

Hope that cheese money buys you something nice. Like a mirror.

Yours in eternal disappointment, Your...

I love Subway because you watch them make your sub and you can get extra this or just a splash of that. You're in control. And the coupon flyer that comes in the mail, saves you a lot of dinero. What concerns me about this particular store is that there aren't many workers. During the day there were only two and a long line of customers. Waiting for each customer to tell what they want on their sub takes time. And with only 2 employees to make subs and run the register, it becomes a long wait. One evening I walked in and there's a young lady working by herself. I felt sorry for her because she not only has to make the subs and ring it up, but has to clean the place up after closing. So I take my 5 stars away from Subway and give them to the hard working employees who always seem under staffed. Keep up the good work guys, you all deserve the 5 stars, (and a...

ALTHOUGH THE MANAGER THIS PARTICULAR DAY TRIED TO FIX THE WRONG WITH MY ORDER - ONLINE DELIVERY - THE INITIAL CONTACT WITH AN EMPLOYEE OVER THE PHONE WAS NOT GOOD. THEY SOUNDED ANNOYED AND BOTHERED. DESPITE THE MANAGER TRYING HIS BEST TO CORRECT THE SITUATION, THIS ISN'T THE FIRST TIME PART OF MY ORDER WAS MISSING AND DOORDASH BLAMED. CAN'T CONTACT THE DRIVER THAT DELIVERED TO THE LOBBY ONCE GONE, CAN'T LEAVE A REVIEW FOR THE PARTICULAR PICK UP DRIVER AND SO NO CONSEQUENCE FOR DOORDASH WHICH SUBWAY CONTINUES TO USE. THEY DON'T LOSE OUT IN $$ CAUSE IT'S BEEN PAID AND BLAME GOES TO DOOR DASH WHICH WAS ALSO ALREADY PAID. THE PROBLEM IS THAT SUBWAY CAN'T OR WON'T REFUND PARTIAL CREDIT EVEN IF ONLINE BUT CAN ONLY PAY IN CASH. THAT DOESN'T SEEM RIGHT TO ME BUT NOT MY RULES. TIP: PICK UP YOUR OWN LUNCH OR CROSS YOUR FINGERS IT WAS...