Regio Cafe — Restaurant in San Antonio

Horrible service mind you this is new years day so I'm taking into account how busy they were.. The gentlemen at the register was awesome put 2 tables together for my family and we sat down and the waitress came quick and took our drink order and promptly came back with our drinks and took our food order and from then on out it was horrible our food was basic plates egg taco bean and cheese tacos 4 enchilada plates we waited 40 minutes for our food to come and when it did the plates came out 2 at a time with about 3 to 4 minutes between each set of plates and when the last 2 plates came out I had to send one back because it was clearly microwaved to long to burn the enchiladas till they were hard on the out side of the plate so my plate got cold just waiting for them to fix my wifes plate they had said before all this they were waiting on my nephews egg taco .. he had already finished his other 2 tacos and I had to go up to the counter to get his last taco and if I had not taken the lids off my wife's and nephews cups and started to get up I'm sure I would have never got a refill horrible service and the only reason they got one star is because you have to put a star to put a review!!!!!!!! Well after reading the owners response I feel the need to mention there was a group of four gentle men that sat next to us and a couple that sat in the corner and both got there after us ordered after we already had our drinks and still got there food before we did also the restaurant next door was open along with 4 others we passed to get to yours the attempt to make it seem like busy was the reason if out of...

Last Nov. 2018, I escorted an elderly gentleman neighbor to the med-clinic across from el Regio Cafe's McCullough location in 78212/SA, TX. He asked me to buy our breakfast tacos from there. Hesitantly, I told him "I'm particular about Mexican food...", suggesting another restaurant 3-4 blocks North of el Regio. Fortunately, he insisted that he wanted his from el Regio, & I go to my loc. if I really wanted. Thank Good GOD I ordered all 3-tacos from el Regio!!!!! I was hooked like a giant 🐟 as soon as I bit into my po&egg on Homemade Flour Tortillas!!!!! I've been going back, trying/sampling other menu items (chorizo & egg

I go eat breakfast like ever Sunday here usually order tacos but to this Sunday ordered a cup of coffee they didn’t bring no creamer are usually order tacos but today I wanted to eat something different so I ordered eggs rancheros with bacon it came out the bacon was raw when I told the lady I don’t want it and I had ordered a taco I want taco that I had ordered for the side went up to the cashier and told them the bacon was very under cooked The lady was just asking me that it was four dollars for the cup coffee and one taco that I she didn’t want to hear nothing else just to get paid so I paid and left never to return the service sucked today management and ownership really need to take a look at the way they treat Their customers I’m all about small business but you’re supposed to always take care of your customers I did not feel...