Taco Cabana — Restaurant in San Antonio

As a 10-year resident of this area, I have been to this Taco C MANY times. There’s no doubt that I’m a loyal Taco Cabana customer, but this location truly gives the company a bad name. I’ve lost so much money to this location because of their continuous mistakes. Going through the drive-thru is a gamble; There’s a 50% chance you’ll go home with the wrong food or items missing. They love to close the bag tight so you can’t double check it without holding up everything and ripping open your bag. Plus, with the way this drive-thru is set up, if you want to leave because of ridiculously long waits, you have no way out. You’re stuck. A good restaurant would comp you something for a long wait but customer service isn’t the name of the game here (The Taco C at 920 SE Military Dr has a good manager and they could teach this location a thing or two). I’ve forced them to give me a free drink or chips because of how long I’ve had to wait, and the interaction with the manager is always unpleasant. They don’t like to be told they’re terrible, but somebody has to say it. I’ve decided to finally give my assessment because of my experience a night ago. Here’s a simplified version of that experience: 20 minute wait after a long day at work, incomplete order (they forgot my steak-fajita tacos, which went up in price, so I lost about $10 there), I couldn’t check it because they closed the bag up, they refused to give me two 3-oz salsas because they “didn’t have those containers” which I could see were right next to the drive-thru window, and when I called the manager she told me to bring back the receipt and they’ll give me the stuff they left out, BUT THEY NEVER GAVE ME A RECEIPT, SO THANKS FOR TAKING MORE OF MY MONEY, TACO C! I’m so tired of giving this location a chance and being proven wrong.

To the person running this place: I’ll give you some quick tips because it’s clear you have no idea what you’re doing. If you pay your employees fairly, you’ll have less employee turn over which will actually SAVE your business money in the long run. Plus, fairly paid employees = happier employees = better customer service. If you have exceptional customer service you have happy customers, and a happy customer is more likely to return.

I only go to this location if I’m tired and don’t feel like driving all the way to the military location (920 SE Military Dr). Go there if you want to know what exceptional customer service is. They gave me a free drink for having to wait a long time, which made me into a returning customer. I typically drive all the way over there, even though I live right next to this Taco C, because I know they’ll do it right and I won’t lose more money to this restaurant chain. Sure, I’m losing money in gas, but at least I get to avoid unpleasant interactions, grumpy employees, and consistently...

This Taco Cabana still leaves much to be desired. Personally, their food is sub-par as compared to other Taco Cabana's I've eaten at. Additionally, the personnel are not as courteous, understanding or as well trained. I have only received my to go meal correct one time in the over 100 times I've have bought food to go here. Mind you if you intend to purchase an alcoholic beverage at Taco Cabana don't run out the door and forget your identification whatever you do. Taco Cabana now has a policy that even if your 60 years old you have got to have your identification swiped at the register. I'm all for selling alcoholic beverages RESPONSIBLY. At the same time if you are 60 years old you most definitely (well, ok, 99 prevent of the time) will look at least 21-25 years of age. The operable word other than responsible is REASONABLE word here.. If a be senior adult wants to purchase one of these beverages they should be permitted to - they've earned it in there time here on this Earth. The other operable word is respectful. If a person denies serving one of these beverages please be respectful. They were not. Then to have a manager that responds to the request to speak with a manager not be able to communicate in English for those of us who are primarily English speaking (primarily, luckily I could communicate in Spanish if forced to). It's wonderful to have person's that communicates in more than one language, however, this is the United States; a manager could definitely expect to at sometime have to communicate to person who is primarily English speaking. A company would be expected to have a Manager who is English repealing respond to a request for assistance be at a MINIMUM, be...

Today I went to this location. Never really had a problem before until today. I live more than 30 minutes away. I ordered 3 soft beef tacos add sour cream. An extra $1.20 I don’t mind paying for. As well as beef fajitas nachos and to add lettuce. I get home not expecting my food to be super hot again it is a drive to get home. But I do expect to get what I pay for. When I opened our tacos we had no extra sour cream or lettuce on my nachos. I call the store to speak to a manager just so we can get it fixed. Not asking for extras or anything else. I do not speak to a manager but to another employee named Maria. She was polite and wanted to hand the call to her manager. Manager didn’t take the call. Wanted to argue that they put sour cream, but I guess my eyesight must be playing tricks on me cause I know what I see. Even to add to the fact there was a hair in one of those tacos. Advised they will replace my nachos but only 2 tacos but I bought 3 and was charged for the sour cream on 3. All I want is my food to be replaced and made correctly. I understand mistakes are made and it’s dinner rush. But I want what I paid for as do anyone else. And to have a MANAGER argue over food...