Baskin-Robbins — Restaurant in San Bruno

Usually by quarts from here lately, even though I get cheated often with lightly packed or hollowish center (didn't even know this could be done in a tub compared to soft serve). Staff are always 100% nice and patient however, and that means a lot nowadays imo when everyone's kind of in a tizzy or rush. Today however marked a really nice and interesting experience for me, where the employee mentioned after packing it down very well, that he will check it on the scale... something I never saw the 10+ different times I came here... He said he wanted to make sure he packed enough ice cream properly, and when I got home, there was certainly nicely, densely packed ice cream to enjoy this Friday night and weekend! Will pay more attention to this. Normally prefer not to stare down employees while they pack down ice cream, but after realizing about the scale, I'll make sure to ask for future visits (and...

2 stars for the cake only. I am in a wheelchair & sent my caregiver to pickup the cake I ordered online. She said there were 4 employees in the store & she was the only customer. One employee looked twice for the cake and told my caregiver she was at the wrong store. She asked them to look it up by my phone number. Surprise, the cake was found. 15 minutes of frustration & delay and no apology. None of the other employees stepped in to help. Your system is broken for online orders & your employees are clueless on how to serve customers. Loved the cake, hated I had to listen to someone, who was doing me a...

Ice cream is as expected for the chain, but the store was enforcing a customer limit in the store presumably due to social distancing issues. They were rather rude about chasing out customers who missed the sign, which reflects what was described by the other reviewers of this location as well. It's understandable that there needs to be social distancing, but they could at least be a little...