Bruegger's Bagels — Restaurant in San Diego

My husband and I visited and ordered the menu option of 3 blueberry bagels for $5.13. we also asked for strawberry cream cheese on the three bagels. My husband and I have been trying to cut back on our daily spending, so we only keep a certain amount of cash with us and all of our cards at home. Out of sight, out of mind. We ordered the three for $5.13 because $10 should be more than enough for the purchase. I don't understand how 3, non-gourmet bagels,that are marketed at less than 20¢ over five dollars, with strawberry cream cheese spread added could POSSIBLY come out to a total of $11.89. That would mean the cream cheese alone is six dollars, give or take a little? THAT'S MORE THAN THE BAGELS COST According to the in store menu. On top of that major issue that lies somewhere between embezzlement, extortion, and just plain robbery...when we asked for one of the bagels to be taken off, my husband and i, were not giving any change, or a receipt for that matter. If three bagels and the cream cheese came out to $11.89 that price divided by three should be way less than an entire $10. Once again that's somewhere between embezzlement extortion and just plain robbery. I'm very upset about the situation, and after contacting customer service, ive gotten no response. It's literally been over a month. DON'T GO!!! CUSTOMERS BEWARE

In regards to contacting customer service, I DID. It's been over a month and...

The parking here is terrible—you basically have to be a local to walk up to this bagel shop. I worked with Cato and Neyda, and both were extremely rude. Neither acknowledged me when I arrived. Even though I was clearly there first, they ignored me and chose to serve the people who came after me.

Cato was the worst offender. She saw me standing there first but decided to help others just because they happened to be on the “right” side of the line. I had to risk an illegal parking spot just to grab breakfast, and after all that effort, I still couldn’t expect even basic customer service.

Meanwhile, Neyda just stood at the register making drinks. She refused to adapt or step in to help. If a customer comes directly to her for a bagel, she should be flexible enough to grab it—but instead, she left all the bagel duty to Cato. That created tension, because Cato clearly resented carrying the entire burden. Neyda acted like she was incapable of multitasking, and when I asked why, she said she didn’t want to get yelled at by Cato. But the truth is, Cato wasn’t supervising well at all. If she had any sense, she would’ve let Neyda help with the bagels to speed up the line.

This place desperately needs staff who know how to do everything—register, drinks, bagels, food. Multitasking is essential, but right now, neither of them...

i came here yesterday morning around 6:30 am. hoping to grab a quick coffee I had a very bad experience with one of them "Carol" I was in line in front of me there were two customers waiting I asked her if I could go to the bathroom I just needed to wash my hands and she responded with a bad attitude you have to pay first and i asked him why? because you just want to use the bathroom, you don't want to buy anything, she was really being disrespectful and rude to me, of course, i got mad and told her why she talks to me like that, then the other employees also started arguing with me. It is not the first time that the employees are so rude and unprofessional. This misses "CAROL" who was the rudest and therefore I will never set foot in this place again. Most hostile place I've...