FryYay — Restaurant in San Diego

My family and I came to San Diego for a little weekend getaway. Belmont Park was one of our stops. Friyay is located near the center of Belmont Park making it very convenient. I ordered the chicken tenders and fries to share with my little one which came in a large size cup. When I was finished with my food, I noticed something unusual at the bottom of my cup. When I pulled it out, it was a pair of disposable food service gloves! I took them to the window and let the employee know that I found a pair of gloves at the bottom of my food. He looked at me crazy and was like what are you talking about, took the gloves from me and threw them in the trash, not to mention that this employee was obviously very high. He proceeded to tell me that I could get a refund so I asked for the manager. When the manager came up, she implied that she could not give a refund and asked me if I wanted something for free. I stated no why would I want to eat something else from here when I found a pair of gloves at the bottom of my food. We went back-and-forth for a minute, but once I told her that this was unsanitary she offered to give me a refund for my meal. I never even received an apology. This place is very unsanitary and the employees are extremely rude. I wish I would have taken a picture of the gloves before the employee threw them away because I know this...

I was initially drawn in by the high reviews, but I left pretty disappointed. Maybe the locals just really like junk food, or their expectations are lower—I’m not sure. It seems like there are better food options in the area, which I’ll definitely try next time.

The outdoor seating was a mess—two communal tables that were sticky and covered in food debris. It was clear that no one had cleaned them in a while. The ordering process was through self-serve kiosks, which was fine, but the food was a letdown.

I ordered the Buffalo chicken loaded fries, and they were completely drenched in Buffalo sauce. The fries were so soggy you couldn’t even eat them. The chicken nuggets were just regular, nothing special. The chicken breast sandwich I had was tiny, and the mix of jalapeños and barbecue sauce just made for a weird, mismatched dish.

To make things worse, they forgot to prepare one of my items, so I had to wait even longer. The only redeeming item was the strawberry milkshake, and even that was just okay. After eating, I felt sick, with bad heartburn and nausea.

To top it off, it was really expensive for what I got—I ended up paying almost $70 for just three items. This place is basically fried food at its worst—I wouldn’t...

Good food, poor service. I visited a while back and had a great time! This time, it was a symphony of errors.

It takes a lot to inspire me to write a review (positive or constructive). Too many businesses rely on product or marketing when it's relationships that make loyalty and success. Otherwise, you're constantly needing to convince people to come (and that's expensive).

I was surprised by the lack of interest by the manager on-duty when I brought a matter forward. She was kind, but not helpful or problem-solving the matter. I asked to have the owner (I think Ricardo) call and she assured me he would do so, but he hasn't over the past week. To make matters worse, it took 20 minutes to order (not get the food) - and I'm not exaggerating - because I was told the window doesn't take orders and their kiosk was having issues. I'm still open to speaking with the manager. If not, they've lost a guest that was excited about...