McDonald's — Restaurant in San Diego

This was in the San Diego area, we had gone to Visit Family but wanted a Quick Bite b4 going there. We are from Nevada but Following CA. Covid Rules We wore Our Mask and About 80% of there Seating was Closed off. I ordered Plain Not Spicy Chicken Nuggets No Fries, hubby had a Big Mac Combo. The 1st Nugget I bit into Was SPICY! I Have Issues and Don't Eat Spicy, at All! So I took it back & while they were Remaking my Nuggets, I Made The MISTAKE OF WALKING INTO THEIR WOMEN'S RESTROOM!! I SERIOUSLY ALMOST THREW UP! I Seriously Thought for A Minute I Had Walked By An Open Sewer! I then Realized that the "Handicapped Stall" (I'm disabled) Was Locked From the Inside! I Went Out & Coinsidentally the Owner just Walked In! I Immediately Called to Him, an Employee Tried to Intervien, But I Directly Addressed The Owner About How Horrible it Was, All He Said Was It Needed A Simple Wiping With a Cloth and Spray Cleaner! No Way, If We lived in CA. & It wasn't a Weekend I Would've Called The Authority's, OR Inspector's To Come Immediately & Close Them Down! Especially With Covid 19 Restrictions Much Tighter than in Nevada, It's Something that Should have Never Been Put Off By The Owner! They Refused to Give Me a Refund on the Food I Never Touched, still in the Bag, So I Threw It Away & Left Extremely...

On August 2nd, 2025, I ordered online via McDonald app and came to pickup. I got the order#, so I showed it to the girl at the front. I was shocked when she told me that wasn’t the order number and I needed to hit the “I am here”. I went back to the app trying to look for that message, but it was gone. That girl left me and my kid there and ignored us completely. I waited for a long time and my kid started crying. I had to re-order again the same thing via app and the app charged me again meaning I paid double. I reported it to McDonald care and they told me they contacted this McDonald store and requested for a refund. However, it has been three weeks NOBODY contacted me or no refund. This is bad and unfair to me. They don’t care at all. I won’t go here anymore and advise customers don’t go there because they act as if people bother them and they don’t care...

I rate this particular location a four because it's inside Walmart and extremely busy also on this particular day the kiosk was not in sync with the locations inventory therefore I was denied a caramel frappe and a spicy chicken sandwich (out of stock). My advice is to order at the counter and not use the kiosk if you're going to the Walmart McDonald's in lemon Grove. One last note the double cheeseburger was a little dry.

The gentleman at the counter was very pleasant and and possibly the manager I'm not sure but he was he was nice and explain things to me after I had already ordered and...