Popeyes Louisiana Kitchen — Restaurant in San Diego

The service was not what I thought it should be. There were lots of online orders, leaving the customers in the restaurant waiting for their orders. The food was as good as other locations, but something seemed a bit off with the chemistry amongst the employees. Maybe everyone was not quite as experienced. It is a new location. From the lobby viewpoint, it looked confusing. The online orders were sitting much longer than I thought it should have been. The customer was waiting for another online order while the prepared order sat getting cold. The server also took it from the heat lamp and then replaced it, waiting for the rest of the m delivery persons' orders. A couple of servers even looked at the same names several times before realizing the name didn't change from the last three times they read it. Being a certified food handler told me one order should have been replaced with a fresh order. That's how long it appeared to take the servers to get the online orders out. Maybe you can hire me as a secret shopper for the San Diego area restaurants. 🤔 ...

Twice I have been sent here as a delivery driver. The first time Jorge at the front counter told me and another driver that they had closed the kitchen and were out of the food for the orders. I asked if he could relay that to the customer via their restraunt application and cancel from their end which is their responsibility. He refused, claiming the manager had shut down the app half an hour before and had left. If true, it was very irresponsible of the manager and the staff on hand to not prepare the food for the orders they accepted. The second time Jorge said someone had picked up the order. Theft happens. However the staff hands the food to customers and should be requesting verification per policy. I contacted customer support and they wanted to speak to Jorge but he would not stop talking to consent or listen. When a driver has to cancel because a restaurant failed to do their part it doesn't count against the restraunt. It counts against the driver who is not at fault. This restaurant should be banned from...

Terrible Customer Service and App Glitches! I had an awful experience at the Popeyes on Midway in San Diego. I placed an order for chicken strips through the Popeyes app, received confirmation, and was charged. However, when I arrived to pick up my order, the manager claimed the restaurant never received it. Despite showing him my confirmation, he refused to help, insisting I call customer service because, according to him, the restaurant "has nothing to do with the Popeyes app."

This is absolutely ridiculous. All the manager had to do was verify the order in the app and give me the food I paid for. Instead, I was treated like a scammer trying to hustle free chicken strips. To make matters worse, when I tried to resolve the issue through the app, I was told my case was "escalated" and would take up to 48 hours for a response!

This location clearly doesn’t care about customers or taking accountability for issues caused by their own app. I walked away frustrated, out of pocket, and without my food. Avoid this place...