Mattress Firm Point Loma — Hotel in San Diego

Great experience and service. Maria was exceptional in her assistance, both in the store helping choose the perfect mattress and adjustable base, in following up later and informing us of outlet price availability on the second mattress we will get soon, and also over the phone with assisting after the wrong mattress was delivered. It’s hard to find good customer service these days, but Maria was an absolute pleasure to work with. She was very patient, knowledgable, personable, and NOT at all pushy like the typical sales person. After realizing the wrong mattress was delivered, I called and she immediately went through everything to get things fixed. Since she is so knowledgeable in the intricate details of each mattress, she could tell just by looking at the pictures that the mattress had been incorrectly tagged with the wrong mattress name at the warehouse. She told me she was going to work with the warehouse to figure things out and resolve the problem. After just a couple of hours, she called me back as promised and scheduled the new delivery to swap out the mattress with the correct one. The way a company handles a problem really speaks to their commitment to excellence. It’s not often we leave a review and it’s even more rare that we have such a positive experience, so I am very happy to be writing such a positive review here. I’m even happier having experienced such excellent customer service that Maria provided. I highly recommend her, the company, and I haven’t even mentioned the absolutely wonderful mattress!! My mom is in love with her new mattress and the adjustable base. She is going to be getting so much better sleep because of it. Her sleep apnea and snoring are sure to diminish with the different positions she can set. The simple control is easy enough for her to understand/use. We will definitely be back to purchase another mattress and base for ourselves, hopefully sooner rather...

From the moment we walked in, we were happily greeted by Mike. Mike was incredibly helpful as he explained the deals that were going on, and the differences between all of the mattresses we were looking at. At no point did we ever feel like we were being pressured to buy anything, and we were loving his friendly demeanor and information he took great care in relating to us. We tried out all of the beds, and did not feel rushed to move onto the next one or make a decision. We ended up with an incredible Tempurpedic mattress that is ultimately the comfort and support we were looking for. The best part? Everything was in stock and we got it delivered within 24 hours!!! The delivery workers were very professional, showed up before the scheduled time (bonus!), and had our old bed removed and the new bed installed in under 20 minutes. We are so very happy with our experience, and if you’ll excuse me I need to go take a nap on our new...

After sleeping on an air mattress for a few weeks we were in dire need of a mattress and I'm so glad we chose Sleep Train. When we walked in we were immediately greeted by a service representative named Brittany who is truly a mattress genius! She took the time to explain the differences in the different brands and models of mattresses and had us test each one multiple times to make sure we were making the right choice. I came in with very little knowledge about what type of mattress would be best for us and left feeling very confident that we chose the right one (which we did its amazingly comfortable!). I also appreciated that Brittany did not try to up-sell us at all and stayed within my price range and even showed me some cheaper options AND price matched to make sure we were getting the best price possible for the mattress we chose. Great experience overall....