Starbucks — Restaurant in San Diego

I had an exceptional experience here today. I came in and ordered an iced London fog tea latte (one of my favorites). I sat down at the counter by the barista station and the barista I ordered from informed me that they were currently out of earl gray. I said it was fine and would have the chai tea latte instead. She then offered me a refund but I declined as I would ultimately still be getting a drink. The drink came and I noticed it wasn’t sweet so I asked to add sweetener to it. I think they might have made a different chai latte drink because the barista promptly remade the correct drink for me. She also let me keep the unsweetened one (in my experience in other Starbucks they just take it back). All the while she was incredibly nice and her coworkers were also very kind and understanding of the situation (it was a bit funny, actually). So when the correct iced chai latte was made, I was able to keep the other one and they even gave me a $4 gift card. They were apologizing about making me wait but I honestly didn’t feel like I waited that long. The baristas were engaging and the position I was in allowed for interaction. Thank you so much to the baristas at this location; you made my day so much better especially after my midterm...

I’ve been a loyal customer at this location for over two years, spending around $1,000 so far and was planning to spend at least another $1,000 in the coming years. That’s more than $2,000 in lifetime value that this store just lost in seconds due to the poor behavior of one barista.

The short, gray-haired barista should not be interacting with customers in their current state. While they may have been technically correct in what they were doing, their attitude, tone, and lack of basic customer communication skills were deeply unprofessional and unacceptable. What made the situation worse was that after our interaction, while I was standing outside by the door, they began taking pictures of me without my consent.

This behavior is far below the standards of Starbucks’ values and customer service, and it left me incredibly disappointed. I strongly recommend they should be retrained and required to complete courses in customer communication and crisis management before continuing in a customer-facing role.

No loyal customer should be treated this way, and unless this is addressed, Starbucks risks losing not just me but many others who expect respect and professionalism when they walk...

I entered through the copy and paste entry to another corporate coffee bar. It smelled of burned beans, and the music was overly pretentious indie music. As I shook off the grueling experience at the hands of Costco, I stood in what looked like a line. 10 minutes later, it occurred to me that this was a gathering of people with nowhere to sit. As I made my way through decorative mugs and crowds, I simply placed an order on the app. That is when I saw Ben Shapiro. He was sipping a venti green tea mocha latte frap from a giant bottle shaped like the Fox news logo. I pointed him out, and we all had a laugh. Then, without warning, he vanished into a small hole in the wall like a rat. Then I found the counter where my order awaited me. Freshly over roasted bean juice priced for maximum profits. The warmth fed my consumer soul, which is just a vacant lot that should be my parents' approval. Honestly, if you made it this far - respect. I know it isn't because you have no idea what a...