World Market — Local services in San Dimas

I was recently in the area and thought I'd pick up a few fun snacks for a Friday night get together. Upon entering the store I found it pretty empty, I went to the back where all the treats from around the world are located and found two employees chit chatting. I had to have walked by them at least half a dozen times and only with my saying excuse me so I could walk down the isle they were blocking did they acknowledge I was even in the store. They two female employees briefly paused from their gossip and asked if I needed help with anything. Before I could respond they were back to their conversation.

After making my way around the helpless employees and selecting a few snacks I made my way to the cash wrap. There was only one cashier ringing up the customer ahead of me. She seemed pretty helpful but was slower than molasses. Kristin was on the register next to her and another female employee was on the register in front of her. Non of these employees were ringing up customers. All three looked at me as I waited, I kid you not 15 minutes in line. The cashier actually ringing up a customer kept suggesting items for the customer to get and then there was a problem with her loyalty card.

After the loyalty card problem occurred I made it clear that they should open up another register, Kristin kept looking down at what seemed be applications and the other cashier simply just walked away, all while I am standing here with a basket full of treats and drinking getting warm because none of this women can help a customer.

Then one of the women from the back (the gossip employee that couldn't bother to help me) come to the front of the store as well. Now there are 4 employees in the front of the store all near cash registers, one is still checking out the woman that can't make up her mind while the other three decide to have a pow wow by the front door.

At this time I have had it. I said out loud, "three more of you up here by the cash wrap and not one of you can see I just want to pay for things and get out of here?" Kristin rushes over and tries to help, by this time 15 minutes in line have passed my soda is warm, my arm hurts from holding the basket and I've lost interest in my kinder egg. I dump the basket on the nearest cash register counter and walk out. No body has time for that. I'd give this place no...

As much as I like this store, I have to say that I was disappointed in one employee who was not helpful.

I was about to purchase a chair for $250. Next to the chairs is a display that says if you sign up for the rewards program, I would be able to receive 15% off of my purchase.

I scanned the QR code and proceeded to fill in the info. Put my name in, email address and then a credit card number. Tapped proceed and it went to a bunch of advertisements. I could not see how to go further and asked the young gentleman how to finish. He told me my QR reader had downloaded all the ads and there was nothing wrong with the QR code. I told him the reader has never done that before and that it only pulls the info scanned.

He insisted that I must have scanned some other code.

I told him nevermind. I was not interested in...

This place was sad and needs to be reminded of what customer service consists of. I asked for an item that was in-stock but not on the shelf and they asked me to come back tomorrow. Even after I said I don't live locally he just blew me off. I then asked about a second item and they seemed annoyed i didnt check the back. Since I had never been to the store, i was hoping for guidance. In the age where online shopping has closed businesses down, you would think they would have tried to accommodate me just a bit. Thanks for making this the last time I...