Starbucks — Restaurant in San Dimas

I’m very disappointed at this location. Specially with Nick the manager and one of the leads. I purchased a bag of whole grain coffee bean at Costco by mistake. I normally buy my coffee ready to brew. I went to this Starbucks and as soon as I entered some of the staff looked at me and put their heads down like saying “I do not want to tell this customer that we can’t grind his bag of coffee”. I had to make the line and wait until I got to the cashier to let me know. The cashier moved to the side and the lead took over. He had seen me already with the bag of coffee in my hands. He said “Sir is your bag already opened? and I said yes, we won’t be able to grind it for you, I said why? He said, it’s our policy.” I asked if I could speak to the Manager and he said “Well I am the lead, like saying I know what I am saying.” He called Nick, manager who said that my cofffee could be contaminated because I had opened the bag and could also contaminate their equipment. I asked if there was any way to disinfect the equipment after grinding my coffee and he said that the policy was not to do it unless the bag was sealed. I said well there is no disclosure or label on the bag to tell me that I have to wait for someone to open it, if I don’t have the equipment to grind it myself. Nick was very firm and said that he was not going to grind it for me so I left with that sour taste in my mouth. I went back to Costco and did it with no problems whatsoever. Too bad for this location, I will tell my friends and family not to go there because this is not the way you treat customers. They forget that they have a job because of all...

a white girl working around 7:10 on Saturday morning was ABSOLUTELY RUDE. Came in before class picking up my mobile order and they want to ask me to confirm my order with them. As I proceeded to ask about my bagel, the girl ignores me and walks to the back. I asked another blondish girl why did she ignore me, she said “she went to check your bagel in the back.” The white girl comes back and says NOTHING. I ask the blondish girl “so did she check?” They ignore me. A man proceeds to try and help me, says there’s nothing. I check my mobile order and yes, the bagel was ordered. After 10 mins I said “forget the bagel and left.” After saying never mind, the white girl gives me a very UGLY stare. VERY RUDE CLUELESS STAFF. I never leave reviews but I am very upset about this. Never had this issue anywhere!!!

I called for the higher ups number, she said “oh that’s Nick.” I said may I have the number please?” And she hangs up on me. I called back very upset and she laughed saying “I never hung up on you LOL” … like what is going on with those employees?

Will be going back in person to get the phone number for the...

It's very vexing when someone thinks you're dumb enough to believe a blatant lie. I tend to avoid this starbucks in particular cus the frapps here always come out way too watery, but I made the exception today due to convenience. My order was simple; tall water with extra ice. I was told by the young lady she would "allow it this time." Talk about arrogant. Then when I pointed out that the homeless issue the area was having and how it would affect this decision, I was told it was "nation wide," and all starbucks were doing it. Which is a lie. Water cups are limited in areas with a high homeless issue, I get that. But instead of being straight up you felt as though you needed to lie and gas light me into feeling bad and appreciating "you allowing me" to get water "just this time." If I had just gotten a simple "we don't give waters out because of the homeless, so long as you made a purchase.." I would've been cool with that and bought a tea or something. But lying and following the inflation band wagon is just not...