inhouse coffee — Restaurant in San Dimas

I visited this coffee shop with a family member and our kids, and from the moment we walked in, we felt uncomfortable. The staff, particularly an older man, gave us strange looks and stared at us as we entered. It was an unsettling start to what should’ve been a relaxing visit.

The situation only got worse when we interacted with this man. He seemed completely uncomfortable with children, which was surprising, as most coffee shops are welcoming to families. We mentioned how uncomfortable we felt, and his response was that he was uncomfortable — which just made the whole situation even more bizarre.

While the blonde lady working there was kind and did her best to handle the situation, this man was visibly agitated and even stopped taking a customer's order to scold us about snack crumbs and a straw wrapper on the floor. We always try to be respectful of the space, especially when our kids are eating, but his overreaction was uncalled for. It was like he couldn’t control his anger, and it made the entire experience tense and unpleasant.

The drinks were good, but unfortunately, they weren’t enough to make up for the terrible customer service. It's a shame because the blonde lady seemed to be trying to keep things civil, but the older man’s behavior ruined what could’ve been a pleasant outing. I hope the management addresses this, as no one should feel unwelcome when visiting a...

THEY HAVE WIFI FOR HOMEWORK/STUDY TIME! Food: 10/10 fresh made! Drinks: 10/10 better than Starbucks Cost: 10/10 reasonable for quality and cheaper than Starbucks. also, way more drink options and unique flavors than Starbucks Service: 10/10 the owner is a caring sweetheart.

First time here because I heard the rave about this place! I was referred here with these exact words: “you have to go, they are so fresh and better than Starbucks”. I’m lucky I work so close to here. I hope they open more locations. Walnut, CA to be exact ;) The chai tea was amazing. I got the chicken wrap also and I’m usually not a “wrap” gal but it’s really tasty. Had to leave a review because this place deserves it.

My only “complaint” is that I hope they one day expand to a place with a drive thru and I hope they soon add themselves to online delivery/takeout platforms like DoorDash, GrubHub, UberEats and more. Although I work close, I would love to be able to order ahead or get something delivered when I’m running late. 10/10. Please come try them out and leave a review to help this...

During my recent visit to InHouse Coffee, I encountered one of the worst customer service experiences I've ever had. I had ordered my drink and was waiting patiently when I noticed a beverage that looked similar to what I had requested. Curious, I went to see if that was my order. Instead of a helpful response, the worker snapped at me, insisting it wasn’t mine and that I shouldn’t touch what wasn’t mine—a sentiment I can understand in principle, but his delivery was dismissive and downright disrespectful.

The overall atmosphere felt unwelcoming, like they were doing us a favor by serving us instead of actually valuing customers.

I was hoping for a nice, relaxing coffee break, but the attitude of the employee completely ruined it. I won’t be coming back, and I wouldn’t recommend this place to anyone looking for a friendly and...