The UPS Store — Local services in San Dimas

Bottom Line: Go to the Albertson’s UPS store at 220 E. Bonita Avenue, San Dimas, CA, 91773 rather than this one.

I would give this store a negative star report if possible. The low 3.1 star rating says it all, however UPS should remove this franchise due to the owner dragging the UPS store’s name through the mud and belittling customers.

June 2022: Last year I had an incident with the owner’s son being rude to me following a Microsoft return I needed to have executed. He told me I should have known that Microsoft failed to send a QR code to me, however, the Microsoft employee told me specifically all I needed was the reference number

10/28/2023: Today was a particularly interesting interaction. My friend and I went to execute the return of Amazon Prime Day purchases. The main woman dealing with my friend was exceptionally rude and berated her saying that every QR code for the multiple packages should have been processed beforehand to expedite their process. At the time, there was no line, therefore, no rush. She kept rushing my friend who then felt uncomfortable and decided to leave the establishment. I decided to ask for the female employee’s name to file a complaint with UPS who then told me she was the franchise owner. I told her explicitly, “Your customer service skills suck.” The owner’s response back was, “My customer service skills are only good for customers that don’t suck.” This is the quote verbatim from my own mouth and the owner’s. Makes you wonder who does the owner and her son deem as a worthy customer for...

I do not recommend this store. When I visited in the morning, there was a staff member, probably in his 40s, whose name I didn’t catch. He was busy signing some documents with a woman .But the only thing is only needs the lady sign,He just wait by the side .A nd told me that it would be faster to use the self-service machine nearby. I tried, but the machine said it wasn’t available. I informed him that the machine wasn’t working, and he told me to wait. Then, a foreign lady arrived to pick up a package from her rented mailbox, and he served her first, telling the woman he was helping earlier to wait, before finally attending to me. When it was my turn, he scanned my QR code twice and told me it couldn't be used, suggesting I contact Amazon. I went to another store afterward and got everything sorted in two minutes. What really bothered me was the lack of order—there should be some respect for who came first. It felt like he didn’t want to help me and instead insisted I contact Amazon for a QR code. In my 10+ years in the U.S., this was the first time I was treated this way. I can't understand why this happened. I wonder if he even scanned my QR code properly or if he just wasted my time. I had to go to work, after all. I can't help but question whether this was due to racial discrimination because I am Chinese. I felt very uncomfortable and do not...

During my recent visit, I noticed a stark difference in how the staff treated customers. The person in front of me was greeted warmly and served with courtesy and professionalism. However, when it was my turn, I greeted the staff member with a "hello," but received no response or acknowledgment. Throughout the entire interaction, the staff member did not speak a single word to me, did not inquire about the purpose of my visit, and simply handed me a form before turning away.

During my recent visit, I noticed a stark difference in how the staff treated customers. The person in front of me was greeted warmly and served with courtesy and professionalism. However, when it was my turn, I greeted the staff member with a "hello," but received no response or acknowledgment. Throughout the entire interaction, the staff member did not speak a single word to me, did not inquire about the purpose of my visit, and simply handed me a form before turning away.

Before leaving, I intentionally waited a moment to observe how the staff member interacted with the next customer. To my dismay, I noticed that he immediately spoke with the next customer, further highlighting the discriminatory treatment I experienced. This kind of behavior is disheartening and unacceptable in any professional setting, especially at a company like UPS that serves a diverse...