Terrene — Restaurant in San Francisco

This place could use a lot of help in making it a desirable place for dinner, especially considering that it’s situated in a 5 star hotel. We had dinner here this evening and it was very underwhelming and disappointing.

Food - the squash salad was good for the most part. The NY strip steak was not a NY strip at all. The size and cut was way smaller and it was mostly gray when we ordered med rare. Dessert was horrible, cold and almost too hard to get a bite using a fork.

Service - started out good with our waitress who offered suggestions on drinks. However it took a turn for the worst after our first course and continued to get worse though out the meal. We had to ask for water multiple times. Our starter plates were not cleared before the mains were served even though we were done with them. Our server never checked on us after the mains were served. We ordered a bottle of wine and the server opened the bottle and set it on the table noting she was letting it breathe for a bit. She never came back to pour the wine for us so we poured it ourselves.

Price - the food is reasonably priced for SF, however the steaks were $56 which is fine if they were actually NY strips and cooked correctly. Our bill also had an additional line item called “holiday gratuity” which was 20%; all good however when we asked the waitress if this was gratuity included she said she wasn’t sure what that was and it was probably to cover the rest of the staff. She didn’t offer to verify what this line item was and instead walked away in a hurry.

All of this was during a slow time when there were only 2-3 other tables sat so I really don’t understand why the service was so poor.

Again, overall very disappointing. I hope the management team seeks help to get the staff trained properly because this place has a lot of opportunity and it would be a shame to not optimize it especially in such a great location. For now I wouldn’t recommend this place to anyone. There are lots of great restaurants nearby that are way better in all categories (food,...

HORRIBLE MANAGEMENT – AVOID THIS PLACE AT ALL COSTS

My husband and I had a last-minute Valentine’s Day reservation at Terrene, and it completely ruined our night. I don’t normally write reviews, but I am genuinely appalled by how terribly we were treated by the manager. I will make sure to warn everyone I know to avoid this restaurant.

The Good: The cocktails and steak were solid. Our waitress, Kayla, was great and the only saving grace of the night.

The Absolutely Horrible: We were originally seated right in front of the entrance and politely asked if we could move to a different table. Instead of accommodating us like any decent restaurant would, the manager gave us an attitude, glared at us, and in the most condescending tone asked “Ok where do you wanna sit” We were taken aback but pointed toward a more interior table, expecting him to assist us. Instead, he snapped “ok whatever go ahead.” No help, no professionalism—we literally had to carry our own drinks and water to another table. At this point, we were already shocked by the hostility, but we tried to move on and enjoy our meal. Then the food came. The duck breast was absolutely inedible, completely drenched in salt. I had no choice but to send it back.

The Verdict: With terrible management, a hostile atmosphere, and inconsistent food quality, I can confidently say we will NEVER return. I would strongly advise others to avoid this restaurant unless you enjoy being treated like an...

Terrene in San Francisco feels like one of the city's hidden gems, definitely underrated. We originally came for breakfast (which ends at 11am) and had just missed it, so we stayed for lunch and were not disappointed

The space is located within a hotel and has more of a causal service process where you order first, seat yourself and the food is brought out to your table via a number tag.

We ordered the Harissa chicken bowl, a matcha latte with coconut milk, and an açaí smoothie. The chicken bowl was fantastic, super fresh, vibrant ingredients, perfectly grilled chicken, sweet onions and veggies, fluffy grains, and a flavorful sauce that brought everything together beautifully

The matcha latte tasted like it was made with ceremonial grade matcha: smooth, rich, and not too sweet. The coconut milk complemented it perfectly without overpowering. The açaí smoothie was also a hit: fresh and refreshing

The vibe of the place is stunning, it reminds me of the Public Hotel in NYC meets The LINE in LA. Minimal, modern, and thoughtfully designed. It's right by the Embarcadero, which makes it a great spot to start a walk along the waterfront (just be prepared for SF parking chaos)

The prices are a bit on the higher end, but the quality and experience make it well worth it. 100/10 would come back, and finally try...