The experience was fun, service was polite and attentive, and some of the actors were really amazing. The guy sitting at our table made up a whole story about who he was and he was pretty believable. So why not 5 stars? The actress pretending to be Lucy, besides being pretty bad at acting, was quite rude. I tried finding the bathrooms and she was simple so unpleasant. Same feeling when she came to our table, and as the Table Leader I had draw the most suspicious guy at the table and we were passing the drawing around (which takes one minute) and she just took the paper from my hand in the most unpolite, rude way. And when I told her what was happening and to give us a second, she just looked over my shoulder and totally took the other paper I had. Just what a way to mess up all the nice work the other people were doing 🥺This is not a cheap experience, but I felt like it was worth it! However, she kind of ruined it for me. Good thing I just focused on other things and made it work💕✨😊 but still kind of bothers me -- it is not hard to be nice, Lucy! Be nice! Specially if you are...
Read moreThe people running this event seemed very well-intentioned. However, I had difficulty hearing anything because no one - particularly, some soft-spoken audience participants - had microphones. To be clear, I do not have a hearing loss at all. Because no one at my table had any idea what was going on in the show, I politely said goodbye to my table mates, let the show's host know why I was leaving, and walked out halfway through. When I emailed a request for a refund (I had paid $134), the producer responded that, regardless of the circumstances, they have a no-refund policy. Just wanted other potential audience members to be...
Read moreTo update my earlier review: We finally just booked it separately, asked to be seated together and hoped for the best. It all worked out and we really enjoyed it. What I said previously: I don't know about the food and atmosphere. We have two gift certificates, the website will only take one of the numbers, and it is impossible to get any help from them. Note: We tried many times to contact someone, but only usually been able to leave messages, that have gotten no response. The one person we finally were able to talk to couldn't help us, but said someone from San Francisco would contact us. No...
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