Wendy's — Restaurant in San Jose

Came here at the suggestion of my adult daughter who is obsessed with their chicken wrap. Made the mistake of deciding to eat inside.

This corner is notorious for its homeless population and a majority of them are 'on something'. As my daughter is placing her order a homeless man approached her and asked if she could get him fries, she said OK. Then he wanted a burger and fries and a coffee, she said OK and asked him to please go sit because he was way too in her face. When the food comes, she takes it to him and comes back to wait for the rest of our order. This man comes back and starts giving her back the food, telling her that that wasn't what he had asked for. Lost my patience and created distance between him and my daughter and had to raise my voice to get him to step away. Not a single word out of the cashier.

Food: I had whatever their smallest cheeseburger is, fries and a lemonade. The bun was cold but overall a perfect size "jr" burger. Fries were good.

There was nothing about this overall experience that would make me want to eat Wendy's again, my daughter however, is still obsessed with their...

The app listed one set of prices which I used to order the food and we were charged different prices for the food. My meal cost me $3 more than the app price and my son's meal cost me $1.50 more than the app price. The app didn't provide an itemized receipt so we got to be surprised when we picked up the food at the drive through with the cost. When I first learned how much the total was going to be, I thought, " did we go from $20 to $27? Only after checking the receipt did I understand. The apps and restaurants need to be on the same page and they are not there yet. I used to hate using apps because they have been very painful to use. Now it is not as bad but there is still lots of room for improvement. I even took screenshots of the prices that I was given for proof. I still need to take my receipt in to the store and contest the situation but I have to suffer more inconvenience to resolve the problem. What a headache. I did call and talk to the manager about it after I learned what happened and it sounds like she would work with me on it but it is still a huge...

Well I've always enjoyed Wendy's food. But i got to say recently they've gotten real skimpy on there lettuce for there burgers, its like once you get your burger, its already soft & wilted. You can barely taste it.!!! I remember when you used to get a burger, & there used to be a nice crunch to it. An now, its so disappointing. As for customer service, i guess it depends where you go, because sometimes it's good, an sometimes it feels like your being rushed !!! An now with there prices, its so unbelievable. Almost $40 for a combo burger & chicken nuggets. I understand about inflation, but come on Wendy's, give us customers a break !!! This location is okay. But a lot of homeless people around there. Makes it kinda unsettling. An they need to find employees that understand English. Do...