Ono Hawaiian BBQ — Restaurant in San Jose

I stopped by today around 6:45pm and there was no one inside the store so I ordered two plates to go; I told the girl what I wanted she put the order in. I waited for like 20 minutes while it seemed like they were absolutely slow. I saw one of the women packing and checking the order as she was putting the containers in a bag so I don’t know if the ticket did not specify what was supposed to be on the plate. I was given my food, so I drove home and when I came home I opened the boxes so i realized it was not what I ordered and the sides were not what I order. It is a shame that the pandemic disrupted so many businesses and a lot of them have closedown permanently. The ones still open can’t even get a simple order right specially when the restaurant is completely empty and have no business at all; if the kitchen messed up my order, then the woman that checked my order to hand it to me should have realized it was wrong. Maybe, the person who took my order didn’t understand what I wanted but I don’t think that’s the case because she understood what I asked for and confirmed the order to me. Long story short, I won’t be spending my money here anymore. Just please have your stuff pay more attention in what they are...

Ono is my go to for Hawaiian BBQ. The portion size at this location is amazing. I ordered take out, two Hawaiian BBQ Mix and substituted the mac salad for fresh mixed salad for an additional 25 cents each. (Just trying to be healthier) The chicken was very tender and packed with flavor. Loved the short ribs, a bit sweet but very savory. The beef was okay, usually a hit or miss it, sometimes its very juicy and tender, other times it is a bit dried out. The beef sliced thin, so it is easy to overcook.

On the side near the soda machines you can fill up your own teriyaki and katsu sauce. They have small cups and lid for you take out. For me, one teriyaki and one katsu sauce was enough for a plate. The meat is already flavorful so I didn’t need to overly sauce it.

If it is your first time here, I recommend the Hawaiian BBQ plate that way you get to try a bit of each. I tried the seafood in the past, I thought...

It's been about three weeks since I had a meal from this location and I must say, that this has been one of the greatest Displeasures of my life to have had experienced. The thought of Chicken Katsu, and Musubi? Three weeks. THREE WEEKS and I still want to gag at the very thought of it. The food might as well have came straight from the garbage with how it tasted. The audacity this location has to call this food, I can't even begin. Unless you hate yourself, or want to find yourself praying to the porcelain gods soon after, don't eat here. For the love of all that is good in this world, the food here will destroy any hope in humanity you have left - and your digestive system. I'd give this place zero stars but, alas, I have to leave them with one in order to document the terror I experienced. No restaurant should leave you gagging for...