Bruster's Real Ice Cream — Restaurant in Sandy Springs

Hmm let’s start. We came to this location at around 9:50, they close at 10. I have never been to a Brusters that has an inside, so we waited outside of the window waiting to order. Mind you there’s someone cleaning the windows that didn’t acknowledge us, or speak. So after standing there for about 2 mins, i noticed the young man standing inside at the register. I then asked the man cleaning the windows “do we order inside” he replies “oh yea sure”. Hmm ok. By this time I’m already getting a bad vibe. So we place our orders, and go to the car to eat our ice cream. As my gf is eating her ice cream, she discovers a LONG strand of hair mixed in the ice cream. I immediately took the ice cream back inside after waiting for them to open the doors as it was after 10 at this point. The man that was cleaning the windows says” oh that’s disgusting but it’s not my hair” mind you he has a ponytail. He asked to remake it but i got a refund instead. My ice cream also barely had any cookie dough pieces. Sad to say i will not be back to...

Came here on 3/30/19 sometime around 1:30 pm and ordered an ice cream cake. I paid $32.95 for it then so I wouldn't have to worry about it the next day. I am currently looking at the charge on my bank app. The lady (who I later learned was named Zaria) I placed my order with was fairly rude but it was busy so I was fine with it. What was less fine was when I arrived the next day around 1:00 pm (3/31/19) and saw that the box that the cake was in was said "not paid" on it. The girl who was working was very nice and I didn't want to give her too much trouble so after she told me there wasn't anything she could do I went ahead and paid $32.95 again. I am currently looking at this charge in my bank account app. Additionally, the message that I had asked to be inscribed on the cake (the whole reason I waited a day to pick it up) was poorly drawn. Go ahead and get your ice cream from somewhere that values...

Disappointing Experience at Bruster's – Extremely Inefficient Service

I rarely write reviews, but my recent visit to Bruster's was frustrating enough that I feel compelled to share. What should’ve been a quick stop for ice cream turned into a 45+ minute ordeal — just to get three cones.

The staff seemed completely disorganized. They made six cones that no one even ordered, and instead of salvaging or offering them, they dumped the ice cream back into the bins and threw away the cones. It felt chaotic, with no clear system in place and no urgency to move the line along.

While I understand mistakes happen, this level of inefficiency and waste was hard to watch — especially with a line of customers waiting in the heat. I hope management takes a closer look at training and operations because Bruster’s has great ice cream, but this experience made it...