Let me preface, this review is directed entirely at the owner. Not at the food, or other staff.

I've been going to Clay's for 4 years since I moved here, and have recommended others to come as well. Tonight, I called and spoke with a lady over the phone to place a pick-up order. She told me it would be an hour, and I said that would be fine. After discussing that with the other's in my group, we decided to get food somewhere else. I called back, less than 3 minutes after I got done speaking initially, and this is when I spoke to a man (Restaurant Owner) and told him I'd like to cancel that order before they waste any food. He asked how long the lady I originally spoke to said it would be, and then told me, that's wrong, it won't take more than 30 minutes.

At this point, I was a little concerned, but opted to trust him. I then show up, 30 minutes later, and speak to the owner, telling him my name. He goes to the kitchen to "check on it" and I do not see him again. I stand there for 20 minutes until the lady (original ones I spoke to) brings me my food. She says "should be free for how long you waited" and I told her what happened when I spoke with him. She told me, unfortunately, he's the owner and does that sometimes. A blatant lie to prevent people from cancelling their order and him losing out on business.

I get home after a 15 minute drive, to realize I'm missing a side of food. I call back, and the owner picks up. I tell him I do not want to come back tonight, and ask for a refund and give him the information on the order. He tells me their system does not allow refunds, but I can come back in. At this point, after the initial lie, I do not believe him, and it seems he's just out to protect his bottom dollar. I told him about him lying to me about the time, and he simply says, "if you'd like to come pick up your fries, you can".

Unfortunately, like I said, I've had nothing but good experiences, better food, and great things to say about this place to my friends for 4 years, but after this occurrence with the owner of the business, I can't continue to support him.