The Raw Experience Juice Bar — Restaurant in Sandy Springs

(THIS REVIEW IS NOT MEANT TO DETER ANY NEW CUSTOMERS. PURELY CONSTRUCTIVE CRITICISM FROM My OBSERVATIONS/EXPERIENCE AND MEANT TO BRING AWARENESS) I really love the concept of this restaurant and the owner cultivated a beautiful menu and aesthetically pleasing restaurant that instantly caught my attention. I love raw vegan food so I knew I had to come through and support unconditionally! Even though the menu and ambiance are great, the lack of employees, their expertise in certain products/register systems, & their service isn't helping the experience. Out of the 3 times I've visited the restaurant, they all could've been better. The 2nd visit I order a drink called "blue majik". After receiving the drink, I asked what made it blue, the only information they could provide me was that it was a supplement. I ask if it was derived from spirulina but was told that it wasn't. After looking up the supplement myself, I found that it was derived from spirulina (no biggie for me but I could see how this could be an issue for someone who is allergic to spirulina and needed to know exactly what blue majik is derived from.) The 3rd time I visited, I decided to place a to go order over the phone so I could pick it up and be on my way to work. I was told to give her 4 minutes which was perfect since I was about 12 minutes from the restaurant. Once I arrived, I realized that she hadn't started on my order(ordered 3 items from the menu). I was told that she wasn't sure how to make one of my items. I'm assuming that those 12 minutes was spent figuring out how to make the item and that's why none of the other items had been started. After taking another customers order, she then began to work on my order. I ask approx. how long it would take since I realized I was going to be late for work. She told me she only had to make the "salmond wrap". I was contemplating leaving but since I already paid and didn't want to run into any issues of getting a refund since she had already started my order, I stayed. I called to place the to go order @ 10:30 a.m. and didn't receive my order until after 10:55 a.m. (In this situation, If the employee had more training or help from other employees to release the workload, this issue could've been avoided). This is what prompted me to write this review. I believe in this restaurant and know it has potential. If there were a few more employees with better training this would be a 5 star. This is purely constructive criticism from my observations and is not meant to deter any new customers. I understand that this restaurant is fairly new so its not going to be...

The smoothies are great but business transaction left a bad taste in my mouth.

When we walked in we were shown the menu and picked out what we wanted. We noted the size of the cup would add to the price as listed. Once we placed the order we were instructed to tap here to pay. Our total was never revealed nor spoken. I had to ask what was my total and it didn’t match to the pricing we read. The cashier then shared that the menu was old with old pricing and that her kiosk was not working. This rubbed us the wrong way and I then downgraded my drink to a small. A receipt was not given to us but I also did not ask for one as I should have. When the smoothies came out we were upgraded to a larger size and the cashier apologized for her kiosk being down.

The smoothies: they were great, very tasty and perfect consistency.

The atmosphere: only one table with two chairs so not ideal to lounge here but rather grab n go would be best here.

Would I come back? Probably not, price deception breaks the trust in any business transaction. I would rather explore another...

I have been going to The Raw Experience for almost a month now. It has been an AMAZING journey! I'm addicted to her bottled juices, which are glass by the way....... so a BIG plus there for the environmentally conscious aspect of it all. She offers NUMEROUS healthy juices and smoothies, made fresh DAILY! Her (Miss Aisha) establishment is a phenomenal addition to the Atlanta area. If you're looking for something healthy for lunch or dinner, THIS is the place to go! I know I only mentioned the bottled juices, but she offers smoothies, healthy shots, toasts, organic salads, organic wraps, and even organic oats! The heck are you waiting for?..... check it out and be prepared...