Taco Time — Restaurant in Sandy

11 Month Update And THIS is why you should always take a second chance on businesses. Sometimes they change dramatically, and that is the case with the Sandy Taco Time. From bitter & rude to friendly and joking! The dining room is now open! Every employee was courteous and professional. I believe it was the owner (or at least the GM) came out from behind the counter while 3 of us were waiting for our orders and talked with us and told jokes. What a change from being scolded. I didn't see any of the old employees that were here before. The food was great, although it was very good last time too.

Give Peace a Chance! Well, at least give Taco Time a chance. They did a great job of turning it around. Congratulations!

If you like the idea of spending your hard-earned money for limited service, getting yelled at by 2 bitter women, and being denied customer use of the restroom, the Sandy Taco Time is for you! The signs on the door say “Drive Through Only.”The signs on the bathrooms on the exterior of the building say “Get key from inside.” Simple enough. While my wife and daughter were waiting in the drive-through line I jumped out to go inside and get the key. I opened the door and walked in to ask for the key. I was immediately admonished by the help yelling at me that the dining room was closed. Yes I explained, my family was in line waiting for our order and I just needed the key to the restroom. This was interrupted by more raving about how I got in there, and how she locked that door this morning! I explained again that I was a paying customer just needing to use the bathroom. “The bathrooms are only for employees! I was told in a blunt manner. I sarcastically thanked them for their hospitality and walked toward the exit. The one woman who must have been the manager followed me closely repeatedly asking how I got in there. I stopped and pointed at the “Pull” sticker on the door and explained that I saw that, then pulled on the handle. A little kindness and common courtesy would go a long way in this place. Not to mention using some common sense. I’m a 59 year old man, not some punk or a doper for heck sakes. Just let me use the bathroom while I shell out $37. Places like this want to keep charging more, but providing less service. It doesn’t work that way. There are too many options in your business space, and we’ll be choosing one of those on our next (frequent) trip through town. I will say that the food was above...

I decided to stop by and order something quick for the drive home. There were two cars in front of us in the drive thru. Just a little over 20 minutes into waiting, we get to the window to be told that there system was down and they didn't know what we ordered. We ended up leaving without our food, mostly due to the amount of anger that had built up in the 20 minutes of waiting in the drive thru. We couldn't leave, I would have drove off sooner but they cleverly built the place to trap you in the drive thru. The customer behind us dosed off asleep for a few minute's. Having worked in Food and Beverage for most of my life, I can write this review with confidence in saying that they failed. Just to be clear, servers have been taking orders on note pads since the first diner was built. Here is what should have happened, and the next time your "system" goes down, at least you will have an idea of what to do.

Here is the scenario: Its a steady Sunday afternoon and your system goes offline, your lobby is already closed because you have a sign on your door that says you don't have enough staff.

What you do: Have an employee go outside to the customers waiting in the drive thru and explain why there is a delay, and ask the customer what they ordered, write down the order, taking note of the customers name for the order and maybe the make or color of their car. When the customer gets to the window, process their payment, if card systems are down, ask the customer if they can pay cash and if not, take the card info down until the system is back up and running and process the payment. If that is not possible, then sometimes you have to comp a meal. Thank the customer for their understanding and business and invite them back.

Almost anyone who has ever worked in Food and Beverage will experience an issue like this, where Taco Time failed was the follow through and recovery. Customers are more understanding when they kept in a loop of why they are waiting over 20 minutes...

Was paying for my order and I said hold on I was getting him changed he proceeded to check me out and I handed in my change and he goes oh it's too late you didn't tell me that till afterwards then he debated with me called me rude and I said I listen I'm not going through this with you right now and usually customers are right and it's not a big deal but at the same time it became a big deal because he sat there debating about what I said it's not my fault he didn't pay attention not my fault that we just had a misunderstanding but yet he sat here debating with me a child called me rude at a certain point I became rude because I just felt like why am I debating in a Drive-Thru where I just...