Subway — Restaurant in Santa Clara

Short Review:

Clean location, well maintained, food was fresh. Overall would I return to this specific location? Probably not.

Read detailed review below for more:

Long Review:

Upon entering location is very clean. One of the tables was a little dirty but overall area was clean. The lady was nice, but her English was a little hard to understand. I see they are mindful of waste. I understand not wanting to be wasteful, but you also have to be able to meet the customers needs.

I ordered two dippers, one pepperoni and one chicken. I also ordered a foot long pretzel. I asked for honey mustard and Baja chipotle sauce.

I notice right away that she only put one to two quarter sized dollops of sauce. It was most likely proper serving size, but was definitely not enough to finish two dippers with. I finished the sauce I was given and politely asked for a little more to finish my food with and the gentleman at the counter replied, she already gave you two sauces.

I didn’t want to argue but politely explained that one was for the pretzel and the other for the dipper but the dipper one was not enough. The lady then replied more okay and proceeded to wave at me to give her the sauce container I was done with to put more in. I received two napkins with each item I ordered.

I get that things are expensive and I also understand that there is a need for minimizing waste, but I don’t think they are using the...

The Lady at the counter did not know how to charge my gift card using the QR scanner and said there was nothing she could do. I asked “what about my sandwich “ she said I can’t just give it to you or I’ll have to pay for it.

I told her I am not here for you to pay for my sandwich or steal from you. She tried to back peddle by saying that she pays now and next time I come that I would pay. I am 💯 percent sure that is NOT how it works.

She obviously did not know how to charge some one paying with a QR from their phone. Other places I have been to have had no problem charging me before.

Train your employees before you release new technology. And she should have just apologized for not being trained in purchases using the QR gift card reader. I would have happily left it at that. But she had the audacity to say what she said.

I just want my subway...

My son and I ordered two turkey sandwiches with luttes, olives, tomatoes, mayo, we both had all night stomach pain and very bad diarrhea. The Asian man owner was there watching the employee serving us on her back, I was not sure, he was checking if she serves extra food to us or something else, it was weird to see someone serving you and the owner watching her behind and walking with her. We ordered the bread Italian herb with cheese, it was not fresh and little bit hard to chew (like plastic). This subway store hide their meat section and we don't see it anymore. I visited this store in target few months ago and the food was OK before at least fresh. My son this morning missed school due to his stomach pain and this bad diarrhea. This subway store should be checked for food contamination by health department. I will never eat...