ALOH-O — Restaurant in Santa Rosa

I am a huge lover of sushi/seafood so I’ve been all around Sonoma county trying different places

This was my first time trying this place, and it was not a good experience unfortunately. Let me break it down into sections

Atmosphere: you walk in and it is just genuinely dirty in there. It feels ghetto if I’m being honest, the dining tables have crumbs, dust, there was leftover food on top and you can tell the workers don’t really care about the environment. (I’ll explain I promise I’m not a Karen lol)

Service: we got our order, waited like 10 minutes for it (not bad) until my husband and I received something minor on our orders that we don’t like. FYI I got a fried California roll but it came with fish eggs on top. In Sonoma county, it’s not familiar to put fish eggs on top of California rolls so it took me by shock and on the menu it does not specify what comes on the dish. Yes not a big deal right?, so my Husband and I thought to kindly ask the worker if he can take it off for us. The Asian male at the stand, told us “no we can’t remake it” hence we said “if they can just scoop off the fish eggs off top we are not asking you to remake it”. But the man handed us a spoon, and told us to do it ourselves. “ we kindly said “it’s a minor thing, we are not asking you to remake it, we were just hoping you could help us with it.” The man took it, but the chefs were not happy, they were talking back and fourth in a different language, with harsh tone and arguing back and fourth. Towards the end they told us “why couldn’t you guys tell us that before hand instead of now” in a frustrated tone

My thoughts: Listen I understand it can be frustrating but my husband works in food service and knows how it is. Unfortunately, it’s your job at the end of the day and you always have to 100% show up for your business, the customers and the overall environment. It was even more frustrating because we weren’t angry or anything, we just kindly asked and felt like the service we received in return was childish. We didn’t bother to ask for a refund because, im pretty sure the man wouldn’t have gone for it knowing how pugnant he was on helping us with the little task.

After we got our food; the man, went back to playing card games on his phone, while the chefs in the back were just talking in the kitchen more about the situation. If I had a business, being on the phone wouldn’t be a thing. They could be doing something like cleaning the restaurant!!. (I promise I’m not exaggerating lol)

Food; food was okay, the California rolls were decent, but if you genuinely want good sushi, I recommend you go to - Quick sushi (my favorite place, and their prices are more reasonable). The ramen, not a fan for it being 20 something $ it felt like store bought noodles (watered down, no flavor and noodles were too chewy) very dissapointed but never again.

Save your money, save your time and spend it elsewhere. For the price on the items it is not worth it, even if you go somewhere else and pay an extra buck or too, at least the food is worth the price. Please check out; kiraku ramen( very good ramen) and quick sushi. Very delicious, and they have so much variety!! Thanks for reading my review and happy...

TLDR: go for the novelty but unless it comes prepackaged, don’t eat it. I’m sure something here must be good but we ended up throwing away $45 of food bcz it was so questionable. There are lots of other good places that serve this type of stuff in Santa Rosa, we’d suggest you’d look there for nourishment or noms. This was our first time and last time at this store and location.

“Fresh” Sashimi comes prepackaged like American cheese and didn’t taste like real tuna at all. Salmon teriyaki bowl - dodgy fish, good mix ins, but it was absolutely drowned in sauce. More of a sauce stew or chili rather than a true poke bowl Matcha latte: tasted like a warm Diet Vanilla Coke masquerading as a matcha latte

Threw out more than half the food rather than give it to the dogs and make them sick as well because our tummies are already rumbling and not it a good way, more in a “I’m gonna be sick all night” way. Plus, no masks (except for cashier) or indoor cleaning was observed (80% of tables were either sticky or had food residue)

Overall rating: 12/25 (F rating in my book)

Chicken teriyaki bowl 1/5 (fatty chicken, too much rice, and bad quality teriyaki) Salmon teriyaki bowl 2/5 (mix ins saved it from being a 1 but the sauce destroyed it) Veggie Tempura 4/5 (again too oily) Matcha latte 0/5 (ugh what was that weird sweetness) Ito en oolong tea 5/5 (prepackaged goodness) - can’t go...

I normally enjoy Aloh-o and don't typically write bad reviews, but I think the quality and service has gone down recently. On Friday, I ordered two poke bowls and vegetable gyoza to go. Once I got home, I realized both of the bowls were completely wrong - the rices we're mixed, both bowls were missing a protein, and generally just didn't have any care put into them. I called right away and let them know what had happened and asked for a refund. The cashier let me know that she would talk to her manager and get back to me. A couple days later, no one has called me back this still wasn't resolved, so I had to call again. I'm very disappointed because I'm in a game of phone tag with them, where none of the cashiers can help me and the manger isn't giving me a call directly themselves. I hope this can be resolved, and honestly it's kind of a small thing, but I wanted to leave a review as the service and food is not as...