Colores Ice Cream & Cake — Restaurant in Santa Rosa

I've never been to this place and don't plan to either, based on the reviews and because of a cake that was ordered from here. My daughter's grandmother bought a cake from here for her birthday and wanted it to have a "Coraline" theme. If you're a real cake decorator, you would have drawn out a good scene, but no, you took the easy way out and just plastered a picture that you printed out. The only "decoration" on the cake was a "tree" that just looked like a big glob of brown frosting that could have been done by my three year old. This was for a 3 year old girl-the cake had REAL plastic buttons all over the damn cake for crying out loud. Are you kidding me!? Who does that? I was so embarrassed that I had to hand pick the 20 or so buttons off of the cake AND tell everyone to be careful and not accidentally eat one of them. Anyone knows that you don't do that, especially if it's for a kid's bday party! To top it all off, the cake wasn't even good in my honest opinion. Good thing I had also ordered a cake from whole foods which actually had a hand drawn coraline theme that was completely edible. You read that right, HAND DRAWN white chocolate coraline, black cat, and the moon shaped like a button. My little girl loved that one and was able to actually eat the decoration. I most definitely recommend whole foods for your cakes, their quality, service, decoration, and taste are all there! Bryan was the baker that did the most amazing job on the cake! De colores, you should take some notes from them! Oh, and shame on you for not reprimanding your employee that gave a broken spoon to that poor young man and laughed about it! Just because of that, I will not be stepping a foot in your establishment and will keep on telling others of how horrible...

I have been there at least three times and none of them have been a good memory. Last time I when there was probably September 8th, 2018, I went with a friend and we both got ice cream. I can't lie the ice cream there is good and all but the service is and have never been good, at least for me. Lat time when the girl gave me the ice cream she put in / gave me a broken wood spoon and I didn't give it any interest but when I tried to eat with it I cut my lips and inside my mouth, when the girl realized what happened she started laughing and went to talk with her co-worker, I didn't said a thing and after we paid I asked her for a new spoon saying that "the one I have is broken and I had cut my self" to what she replied, "yeah, sure" with a mean time and face. When I told my friend what happened, before we had got out, the girl started laughing and smiling on a mocking way while looking at me. I did not liked the way I was treated and I felt really bad for what had happened, I believe that if a wood spoon is broken it is considered"garbage" already and it should not be given to any costumer at all. On my opinion and for the way she reacted to the whole situation, I believe and think that She Knew What Was Going To Happen If She Gave The Spoon To A Costumer, and She Waited For A Costumer To Come And Be Her Victim. And that is super rude and not okay. Just to put it easy, do you guys think that if she was going to be eating the ice cream, would she be eating it with that broken wood spoon or a deferent one in good state?. I didn't asked for her number because I didn't wanted to be rude. Also I did cried after we...

Honestly I used to love this place but it’s gonna be the last time I come due to their quality of service. We got a cake for my mom’s birthday and they didn’t add a single piece of pineapple in their piña coco cake. This time, we went to get a birthday cake and wanted them to write something on it and they couldn’t make it happen because the one person who does it was out. Long story short, it took me two trips and I left without a cake because their person wasn’t there to do the...