Jack in the Box — Restaurant in Santa Rosa

My last visit to this particular store was very stressful. At the ordering window we ordered our food in this order. 1st order for our friend: one order of Jalapeno Poppers with sauce and a Small Coke. 2nd order for me: one number 1 combo with curly fries and a dr. Pepper, go large. 3rd order for my partner: one number 3 combo with curly fries and a diet Coke, go large, and an extra number 3 just the burger.

The lady at the at the window was obviously having a bad day because she cut us off as we were ordering... When we got to the window what we ended up getting was not the right order... Our friend was missing her sauce and small coke... I was missing the extra pickles, a large dr. Pepper, and I ended up with normal fries not curly. And my partner was missing his second burger. When we got to the pickup window and told the lady, who wasn't wearing a face mask, what we ordered back at the ordering window she tried giving us sass and walked away three times during the process like she has the right to tell us what we ordered... WE KNOW WHAT WE ORDERED... And would have paid for it all but noooo, instead we were greeted with poor customer service and still left feeling extremely irritated with the entire situation... We still never got the sauce and small coke for our friend or my curly fries and extra pickles.

For these I'm reasons I'm leaving an extremely poor review for this specific Jack in the Box and from now on will be going to a different store...

If I could give this place zero stars I would. This was the absolute worst experience I have ever had at Jack in the Box. My husband and I came here late last night after he had just gotten off a 12 hour shift. Needless to say he was very, very hungry. He got cold and stale curly fries, a nasty watered down iced coffee with coffee grounds at the bottom, and the spicy chicken sandwich was horrid. The spicy chicken patty was ridiculously thin, tiny, and overcooked, the bun was soggy from the excessive mayo, and the rest of the sandwich consisted mostly of lettuce. He went back up to the counter and asked if they would remake his iced coffee and the cashier replied with "that's not my problem", shrugged, and walked off. Then the bitchy assistant manager came over and had the nerve to stand there and argue with my husband, then say "that's just how we make them". She refused to give my husband a refund or compensate his meal by remaking it. We promptly left the restaurant. My husband was so furious that if we hadn't left, he would have screamed at them. We ended up eating at the McDonald's down the road. Both of us were absolutely appalled at their behavior and we WILL NOT be returning to this establishment. I do not recommend eating here at all. You can find someplace far better with much more...

If you check out my review? I literally give honest and good review. I never have a problem going over here. Until tonight approximately at 7:36. There was a young man on the speaker drive-thru. Pretty rude. Seem like he doesn't want to work there in a rush. He cut me off right away at the speaker even I want to order something more. So when I get to the drive-thru. He got my order messed up too I asked only for one order of toast which is three then I got charged for another one. He did literally take out two hash brown because I made a mistake. But still he was pretty rude. I don't care if you say thank you or not. But it seemed pretty strange that everybody said hey hi thank you except for him I think I see him at the Santa Rosa avenue Jack in the box location or he's new here and relocated.

Over there at that location I thought he was quiet and a gentleman pretty nice. Never had a problem. Then I recognize him here surprised me with that different attitude! That's why I didn't say anything back because I recognized him and thought he was cool or just normal and I let him go and didn't say anything back, had it been a different person? You be in trouble for being that rude to me and messed my order.

Now I have to go to different location...