Sbarro Santa Rosa — Restaurant in Santa Rosa

WORKER ANSEL, THE YOUNG LATINO WORKER, that works at SBARRO SANTA ROSA MALL WAS YELLING AT ME, WHAT DO YOU WANT! DO YOU KNOW YET? WHAT? WHAT? AND THEN HE'D WALK AWAY! SEVERAL TIMES! HE WAS ACTUALLY YELLING AT ME AND THROWING FOOD AND ITEMS AROUND LIKE HE WAS SO MAD ABOUT SOMETHING THAT HE WAS GOING TO EXPLODE! OUR FOOD WAS INEDIBLE!!! WHEN WE GOT ALL THE WAY BACK HOME TO SONOMA, CA! I HAD TO GO BACK OUT AND PAY FOR 2 DINNERS THAT NIGHT FOR MY FAMILY BECAUSE WE COULDNT EAT THE ONE FROM SBARRO! I'M PISSED! NO ONE SHOULD BE TREATED THIS WAY! RIGHT WHEN I WAS ABOUT TO YELL AT HIM I RECONSIDERED JUST BECAUSE HE WAS YOUNG AND PPL WERE IN LINE BUT AS I WAS WALKING AWAY, HE CONTINUED TO ACT LIKE THIS WITH OTHERS. I ASKED THE OTHER GUY IF HE WAS THE BOSS AND OF COURSE HE SAYS NO AND COULDN'T TELL ME WHO OR WHEN THE BOSS WOULD BE BACK! TYPICAL RIGHT! SOME PPL SHOULDN'T BE ALLOWED TO WORK IF THIS IS HOW THEY DO IT! SEE PICTURES WHICH ARE FROM A DAY LATER TO PROVE THAT WE COULDNT EVEN EAT THAT NASTY STUFF! THE RECEIPT IS ALSO ATTACHED AS PROOF OF PURCHASE TO SHOW THAT I BOUGHT THIS NASTINESS ON 8/9/24. QUALITY IS COMPLETELY OUT THE WINDOW NOWADAYS WITH THESE PEOPLE. NEVER...

Saw the boy at the counter drop my Stromboli- ask the girl at the register what to do. He then stashed it under the counter and then she picked it back up and gave it to me. I asked her to make a new one, she tried to give it to me cold. I asked her to heat it, then she told me to move. I ordered $300 worth of pizza from them the day before and I really hope o did not serve my employees food dropped on the ground at...

Went into knowing that the food wasn't premium. Food looks stale but what irritated me was that the person who just walked up got help before me when I had been standing there for several minutes. Whether it was a lack of paying attention or a gender thing I'm not sure. I did find it rude & unacceptable & left since I wasn't getting...