Smoothie King — Restaurant in Sarasota

The location was the worst I've been to. It smelled like sour fruit and dirty mop water. While I was ordering sugar ants crawled on my hand... I noticed the counter was riddled with sugar ants. They gave me my smoothie, I left and found ant squished in the top. I threw out my smoothie.

Update: Round #2

I ordered a 20oz high coffee protein, no Almonds or almond milk. I had a rewards coupon for $5 on the app and my credit card synced. The young male associate said "It didn't take your coupon". I showed him the app showing the coupon and he repeated himself saying there was nothing he could do. My response, "I'm not paying $10 for a 20oz smoothie". He said you can speak with my manager. The manager came out, no smile, no "How can I help you? Just a inconvenienced look and energy. I showed her my coupon. She said, "That's for the 20oz". My response, "I ordered a 20oz. He probably didn't hear me." "Do you have your credit card?" "No I gave it to my daughter for her trip."

She then proceeded with the transaction and began handing me money, No response or explanation. My response, "I prefer to not have cash". "Mam, no need to be rude". My response, "I'm not being rude. Neither you or him apologized and are coming across rude". She left and began supporting the staff making smoothies. I had to request for my receipt of purchase and she gave me to original one folded next to the register and walked away. As I wait for my smoothie, I hear the young man thank the customer ahead of me and told them to have a nice day. When I received my smoothie he said, "Here you go". The manager noticed my reaction and chimed in to say, "Have a nice day". I am a loyal smoothie king customer and buy often. This experience was atrocious. With inflation, I can be selective on where and when I spend my money. I've was hospitality for years. If a guests had a problem with an order, management is supposed to access and adjust the energy of the experience. She did not do that until trying a hail Mary at the end. The young man needs to be trained on how to handle errors on the register with orders. Smoothies are a high volume, fast pace business model with little interaction with the guest. This shouldn't of happened. Ive purchased at this location 3x in 30 days and will not be returning to this Smoothie King location. I doubt my efforts in writing a detailed feedback response will...

Poor management, I might have COVID and was struggling to do my job. I’d expressed multiple times that I didn’t feel well, they don’t temperature check their employees like they claim... masks aren’t required for guests. I was made to feel badly for going to the doctor’s and getting tested, doing what I need to with the pandemic. Now I’m let go because I make the employees uncomfortable? With my medical issues that I openly expressed and still had to work? I couldn’t see straight so I stumbled and banged around a bit, expressed directly to the assistant manager what was going on and he told me it was okay and not to worry about it. I still had to work my shift feeling faint, they knew I was on multiple medications that impaired me as well due to the medical issues I’m having. I tried reaching out to management and have proof they avoided me. Don’t waste your time here and if you’ve come to this location recently, might want to get...

I wish I could give this a 0 star rating. After tonight I will NOT EVER be returning to this smoothie king location again, besides to speak to the manager about this situation. I ordered 2 smoothies on 4-7-24 at 7:20 Pm on the app. I arrived at the location at 7:27 PM to find out the door was locked. The young kid finally opened the door after 4 minutes and proceeded to tell me that they were closing early. I asked why and he told me that "his manger gave him permission too". He then closed the door on my face and said "I am off the clock" . Meanwhile it is only 7:30? I find it very funny a corporation makes you clock out to "close" the store down. I am a very unhappy customer. I never received my order but yet still have been charged. He told me I was able to refund on the app. As I am quite aware you are not able too. The whole situation was very...