Dunkin' — Restaurant in Saugus

Please train your employees. If I ask for a sweet black pepper bacon wrap it comes with white cheddar not American cheese. If I ask for a bacon egg and cheese on a plain bagel, it does not come on a croissant. Either train them how to read the screen or make food properly based on the menu and training videos you’re supposed to give them for each new window. It’s really not that hard I’ve worked at Dunkin’ and knew how to do my job properly/ask management for help if I didn’t know how to do one thing but maybe that’s just me being a...

You guys need to hire some more competent people who can speak a secondary language. We all have patience and can understand up to a certain point, but when I have to repeat my order more than twice than there’s a possible issue, that maybe, the person at the window should get more experience in understanding English. Moral of the story, I repeated myself more than once and my order still came out wrong. They ADDED something into my coffee that I never asked for. Waste of money and time. I was in line for over 18...

Something or the other is always wrong. I live close by so I was a frequent but no more. First of all, the coffees aren’t standard. An iced caramel macchiato always tastes different, too dark, too sweet blah blah. How come? Food is messed up. They either forget half of it, or take way too long to serve stale sandwiches. They never have coolata syrups. Cream cheese is never applied on the bagel. Toast is either over toasted or soggy and barely done. Employees are unfriendly. Overall just always a bad experience....