Marco's Pizza — Restaurant in Scottsboro

Carryout was 20 minutes behind schedule and I received the wrong large pizza. Once home, I attempted to phone the store to see what my options were to rectify the situation and was subsequently put on hold for over 40 minutes. Once I finally got to talk to someone, I was told I could call back and talk to the manager in "an hour or an hour and a half." The person on the phone did apologize, but promptly hung up on me without offering me any other solution to the incorrect pizza other than, "You can talk to my manager, who is on a delivery. She will be back in an hour to an hour and half."

This is mind-bendingly awful customer service and I have never encountered anything like it at this Marco's. The food is typically great, staff friendly and I normally have no problems, but this...

On several occasions they have messed up our delivery order or left stuff out. We shakes it off because everyone is short handed and tried to give them the benefit of the doubt. But today was the worst. We placed our order at 2 and it said it would arrive around 250. At 3:05 I called asking if it was on the way. The lady said all deliveries are oit. At 3:19 I called back because we still never received our pizza. The same lady put me on hold and then a man picked up. He said I was being impatient and just needed to wait because I was not the only delivery. So I canceled my order and asked for a refund. He was very rude and hung up abruptly after saying your get your money in 3 days. This is the worst service I have ever received from Marco’s!...

I called and placed a curbside side pick up order. Once I was there, I clicked on the arrive button that came through on my email. It told me that my order was ready, stay in my car and they would bring it out. After waiting 10 minutes I tried to call. They answered and immediately placed me on hold. After holding for six minutes, I hung up and tried to call again. When I called back it went straight to a operator telling me that they weren’t available. Now, 20 minutes later, I went inside to find a teenager with an ankle/foot injury. He asked the person in the back to grab my order and the lady said “ You come get it. I’m behind.” The teenager jumped back there on one foot and then jumped my order back to me. No apology, no...