Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Scottsdale

Poorly managed. I put an advanced order in via the internet shortly after 3pm for a 4pm pickup. I was in New River at the time. ETA was within a few minutes. I-17 had been rerouted so I called and told them I would be late as the traffic was terrible in New River. He said he would put my pizzas in the cooler. No biggie. I show up at 5pm. Pizza is not ready, chaos is happening, phone ringing, walk ins ordering and 0 pizzas being made. The kid working was doing his best. I asked if someone called in or something and he said no, he was the only one scheduled. The kid seemed very frazzled. 30 minutes after I arrived and almost 2hrs and 30 minutes after I placed my order, I got my uncooked pizzas.

This place is poorly managed. You need at a minimum of 2 employees there. My pizzas were tossed together and I had to rearrange all the toppings before putting them into the oven. If I'm going to have to wait 2.5hrs for a pizza that I have to cook, I'll just go get one already cooked. I was willing to accept a call in or something but just being cheap isn't something I'm going to deal with. Also, your employee might quit. He was stressed and I...

Worst place every didn’t realize it was a take and bake they didn’t want to give me a refund when I realize that the pizza was a uncooked pizza I ask for a refund said to leave information so he could do it in the morning had to to call the manager back two days later to ask for a refund to a pizza I didn’t take told me that I had to pay for the cost of the food because he could sell the pizza that I didn’t take never in my life have I not took something and still had to pay for it please beware of place like this customer service so bad had a young kid that couldn’t do refund nor able to get in contact with manager I had to call from my own cell phone and talk to him which he told me that he would refund and yet two day late he said CAN YOU PAY THE COST FOR THE FOOD WOW FOR A PIZZA I DIDNT EVEN EAT OR TAKE PLEASE MAKE SURE PLACES LIKE THUS DONT STAY BECAUSE THEY OTHER PLACE THAT DESERVES A OPPORTUNITY THANKS YOU AND...

Can I give zero stars? The owner of this franchise needs to get it together! I ordered 2 delight pizzas online. The website gives you the option to order a medium delight pizza, but when I baked the pizzas, I discovered that I didn’t get a delight, thin crust, I was given regular crust. When I called the next day to inquire about this, I spoke to the owner and he blamed it on the website, but asked “can I get you another pizza to make it right” and asked me what I wanted. When I went to pick up my pizza, he tried to charge me for it. Didn’t remember our conversation, I had to reexplain the issue, and even though he didn’t remember the conversation, he was ADAMANT that he’d never give me a free pizza. I’d just watched him try to tell the woman in front of me that it was her fault he messed up taking her order. Horrible customer service. Go to a different Papa Murphy’s,...