Thai Thai Scranton (By Yodthong) — Restaurant in Scranton

We have been a loyal customer since they opened. Always found the place to be consistently good, clean, service has always been mediocre even tho the resturant is often empty. Most of the time we are rushed through, our entrees coming with our appetizers even when we specifically told them to first bring appetizers.

When I say loyal, that is we are there 8-9 times a year which I consider a lot. We always order the same thing, papaya salad, coconut soup, drunken noodles and the shrimp with vegetables. We are creatures of habit. We order our food (3) spicy. We are very comfortable with the levels of spicy.

Last month when we were there the food was not very fresh tasting, we ordered our usual spicy and it wasn't spicy at all. The service was horrible. We waited forever and there were only 2 other tables. We had brought another couple with us, their first time there. We were embarrased to make the recommendation. We didn't recognize any if the staff. So we figured it must be an off night.

We went back again last night. Again didn't recognize the staff. The service was horrifically slow. When I asked for our usual table, she said No. I asked if it was reserved and it was not. We ordered our usual meal, this time the drunken noodles were like a 15! Completely unedible and the shrimp with vegetables was not spicy at all. The waitress never checked on us. After an hour, we had to yell to get her attention. There was no apology. Nothing. We will NEVER be back. That was it for us. Our dining experience needs to be a pleasurable experience and this is not the place. The 2 tables near us were equally upset and had a poor experience. The staff brought them the wrong food and they were expected to pay for it.

For a nice Thai dining experience go to Thai Rak Thai. You won't be...

Over many years this WAS my favorite Thai restaurant to hit up when coming back to my hometown.

Unfortunately, dining in here has taken a complete 180°. After ringing the bell multiple times to even see anyone working there we were seated (a party of 3) in a completely empty restaurant, handed menus only to have the employee turn and quickly walk away. After she returned 15 minutes later to take our order, one of our party was informed that an item of the Chef's Specials dinner he selected was not available and again, she hurried off to the back of the restaurant again. When she returned again, I inquired if they would be willing to increase the amount of shrimp & scallops in the dinner since the lobster was unavailable. Initially, she seemed somewhat confused, but did say yes for the same price listed which we gladly accepted. In a hurry to leave our table again, STILL BEING THE ONLY 3 PEOPLE IN THE RESTAURANT, we quickly stopped her to request something to drink...finally.

Over a period of approximately another 15-20 minutes, she was somewhat attentive to the 3 take out orders they had. I say that generously, as they too had to ring the bell to get any service whatsoever, just to pick up their orders to go.

Our table was no less than 15 feet from their pick up location, and still we had no drinks or any indication they would be arriving anytime soon.

Another 20 minutes pass still without drinks and no sight of her, so we decide to leave. One of our party is kind enough to track her down somewhere in the back to inform her of our decision and without batting an eyelash she doesn't say a word, turns and walks away...and off to a nearby Thai restaurant with great service and food we went!

See the review of my NEW FAVORITE THAI IN SCRANTON,...

Worst service I have ever experienced. The blonde male server is incredibly rude for no reason. He could barely understand or appropriately speak English which I have no issue with, but he got visibly frustrated when me and my family began ordering because he didn't understand us, which wasn't even our fault, we all speak very clear, fluent English. After he sat us down in our tables the first thing he told us was that they close at 3pm and we need to order fast, didn't even give us a minute to think about what to order. By the way, online it says their closing time is 3:30, It was 2:40, if you close in 20 minutes why would you take in customers just to tell them they need to order and eat fast? What happened to good service and customer satisfaction? On top of not enjoying the food, after the last set of customers left, they completely turned off the background music making everything dead silent, we felt so unwelcome. The server treated us poorly and acted like he was doing us a favor, well guess what... When a consumer makes the decision to choose to eat at your restaurant, they're not only paying for food, they're paying for a service. The least you could do is treat them like a decent human-being. Definitely not the right way to do business. I will not be coming back here in a million years and I'll make sure to let every family and friend I know to not ever step foot...