Mystic Lobster Roll & Sushi — Restaurant in Seaside Park

This is probably the 5th or 6th time my husband & I went to Mystic. Initially it was a 5 star review-- otherwise we wouldn't have gone back. It's pricey for sure, but it was worth the occasional splurge....

Then they changed their menu-- which at first was great. We had liked their subs, but when we saw the change earlier this summer, the guy working the counter said the change was to focus more on lobster creations. That was pretty much their social media tag line. The first time with the new menu it was pretty great & I enjoyed their tacos. My go-to roll was the Deep South. I'm sure you're wondering-- wait, she said it was great so why the 1 star? Well, we went back this afternoon, after not being back since the day after their menu change. So it's been a few weeks. And omg they have gone downhill fast.

I ordered a Deep South roll; my husband got the Beach Haven and we figured we were in for the long haul, so we got an order of Costal Tacos to share, along with an order of what were supposed to be the brined yukon gold potatoes.

All of these we've ordered before. None of them were the same as when we got them a few weeks ago.

The potatoes weren't brined-- or weren't brined to the same level as they were before. When the menu was changed, the potatoes were addictive & really like nothing we've had before. Now? They were a few flaccid potatoes swimming in some oily muck. Before, they were tossed in a seasoning (bay or rosemary herb). Now? The Bay seasoning was clumped to the bottom of the container & there was the aforementioned pool of muck. Yuck.

My husband had no complaints about his roll. It looked appetizing. Mine? Which I've had more than a few times-- was overpowering with a mayo that tasted more like Bay seasoning than chipotle. It was NOT what I had before, which was spicy, but not swimming in mayo. You could see and taste the lobster, which came in large chunks-- so good tail & claw meat. Not the shredded garbage that I had today, which was swimming in this bay flavored mayo. And NO CANDIED JALAPENOS!-- which are the maker of this roll. At $20.99 the roll should have been perfect. Not this garbage roll.

The final insult-- the Costal Taco. Brown avocado. No Key Lime Jelly. Overwhelming with coarsely chopped red onion-- which I can still taste 6 hours later. Very light on the lobster. Very heavy on the greens, which were wilted. And several pieces of shell.

I thought this was my go-to Lobster place. No longer. Changing their menu sounded like a good idea IF they were going to focus on producing the best lobster roll around. Now, with the increased prices what we were served today was just insulting. DON'T...

I had the pleasure of meeting someone on a Tuesday afternoon a few weeks ago outside the local 7-11. I casually asked what a good place to eat for the family was. He recommended mystic lobster roll seaside to me. Around 630, I took the family in, and we were seated in a very nice environment. Clean, good lighting, and great smelling food. We placed our orders, and everything came to our table fresh, hot, and exactly the way it was ordered. Before we left, i happened to see the person I had spoken to in the kitchen cooking. I asked to speak to him, smiling. I said thank you for your insight to give this place a try. He smiled and said, "I hope you enjoyed everything. All of us work hard to make sure you will love coming here and return, I could not think of a betterplace to recommend than here, knowing everything is fresh. We also were told they will be open throughout the winter daily." I thanked him and everyone else. We look forward to returning here again. Not listed, but we had fried calamari, raw clams, and flounder wrapped around a lump crab meat cake that was the best tasting crab cake I've ever eaten. They had filet and snow crab specials and a few others that were available that evening also. Slider burgers and fries for the kids. I'm returning in a cpl weeks and looking forward to one of the cold cut subs they make they are huge to say...

Food was delicious and the N E clam chowder was the best. No complaints about the food. our waitress was a wonderful young girl, NO issues with her. We complimented her on the food she thanked us and expressed it was her families business and we paid the check. the issue is with this older blonde server. who wasn't even our server. when we first walked in a young gentleman was seating us and she yells from across the counter in a LOUD voice excuse me, wait and stop, where you going. he said to her, I'm got them it gets worse, my husband and I are seniors, not young kids. as we are leaving, walking out the door. the same blonde server is running after us out the door..... yelling loudly "stop, wait you have to pay the check" with a white check in her hand. Now it's a Saturday in June and there are all these people waiting to be seated and watching all this. We were shocked and embarrassed. we said we paid OUR server. the girl who served us had to yell to her. they paid me. Hope she's not family because she acted so unprofessional. She should've asked our server if we paid, before confronting us. she the type of employee that ruins...