Kitanda Espresso and Acai - University District — Restaurant in Seattle

8/3/2023 Update: I loved their acai bowls. Something not to be missed! :)

This cute Brazilian coffee shop has a wide array of acai bowls to accompany Brazilian coffee. Besides being a monster who likes strong coffee, my redeye coffee was delicious and had the perfect internal temperature. I really liked their food fares(pastries and acai bowls), which I'm eager to try in the future. Customer service could have been better - I wasn't greeted; instead, I had to prompt the cashier. She said, "What can I get for you?" before I received a good morning, which was startling. My interactions positively increased after responding with a good morning to her question. I...

Foods good, interior is clean. Staff lacks situational awareness.

Sat Oct 19th 1pm, looked at me multiple times while I stood at the register but then continued to talk until I motioned for them to come take my order. Then when serving my order they put it on the opposite side of the shop and didn't even announce it. I looked up thinking they called my order, it was hard to hear over them yelling at each other.. they looked at me and then proceeded to keep yapping to each other... after 10 minutes I got up and looked for my order.

When I found it I said thanks for letting me know it was ready.. " we called it a few times"......

The guy with a hat and tattoos on the neck needs to be trained well or go. First, when I asked for a beef pocket, he gave me a ham and cheese and I don’t eat pork. Second he makes terrible latte with too much foam. Third, he lacks a customer service skills. I could see some customers saying nothing to this but he just ignored two people in front of me and the customers had to call for his attention to order. What kind of customer service is that? Kitanda is my favorite place to have breakfast, and I’m not sure if I want to come to...