Luigis Italian Eatery — Restaurant in Seattle

Was looking for something to eat before a concert. My friends and I arrived at approximately 7:30pm and were seated as we entered. My friends were excited to get some "authentic" Italian food. One of us went to the restroom while the other two sat at the table and ordered drinks. I ordered a beer that was served out of a bottle without a pour option. My friend ordered house wine that tasted like a bargain 99 cent bottle.

The waitress was rude and didn't attend to us unless we shouted across the room at which point she scoffed at having to get off of her phone. One of my friends who wasn't feeling well ordered plain bread with emphasis on plain, the other risotto, and I some Lamb dish. The plain bread had cheese and seasoning that my friend had to scrape off, the risotto was okay according to my friends who never complains about anything for fear of retaliation, and my ground lamb patties we're absolutely disgusting with some hard penne on the side. The ground lamb patties tasted frozen, one was over cooked with ground gristle that needed to be spit out every single bite, the other patty was severely under cooked to the point of the meat being purple and fat still solidified, the penne was hard and cold.

We asked for the bill several times and when it finally arrived I immediately place my card and she stepped away instead of taking the check. I paid $85 with no option for tip, instead an automatic 20% was added to the bill. Another reason I hate to dine in Seattle, the waiting staff know they're going to automatically get 20% so why even try. I was very dissatisfied with the service and quality of food especially for the price. I might come off as snobby but check out my other reviews and see that I am a...

Don't spend your money on this place, if your vouchers expire, they will not allow you to use the amount you paid for the Groupon towards food. I spoke with Bill for reservations and I told him my vouchers expired because I can never find a reservation, they're always booked when I call. Bill told me that he would not honor the amount we paid for the Groupons because he had no way of knowing if they were really redeemed or not. Obviously, other merchants don't have this problem. I told Bill that the amount paid never expires and that the merchant is supposed to accept that amount towards their goods or services. Bill then proceeded to tell me that I should take it up with Groupon because I paid them and not him. Wow, nice customer service, Bill! And I'm sure Groupon paid Luigi's for the amount that I paid Groupon, so there's questionable behavior going on here. I contacted Groupon and they were able to refund me the amount paid, thankfully! I DO NOT recommend you buy anything from this merchant, they are not worthy of people's hard earned money. If it wasn't for Groupon's excellent customer service, I would have lost hundreds of dollars to this shifty merchant!

The Groupons I bought to Luigi's Italian Eatery were for Five-course interactive cooking class for two, Three-Course Interactive Italian-American Cooking Class for Two, One cultural tour with food and wine tastings at four restaurants for two people, and Seattle's Little Italy...

Where to begin with this place; first, we ordered an appetizer that never came (we weren't charged for it).

The food:

1. Ordered bruschetta as an appetizer and it never came.

2. Kids were charged $3.50 for a soda that arrived in a pint glass. You don't give kids pint glasses unless you want them to spill soda.

3. Ordered butter noodles and a side of broccoli for one of my kids. The side of broccoli was enormous. Her meal ended up being $13.

4. Ordered the cioppino. Was supposed to come with garlic toast (never came). The calamari and mussels were not fresh.

5. Top layer of lasagna was hard. It is virtually impossible to screw up lasagna unless you overlook the pasta and pour ketchup on top.

6. The House-made sausage was simply disgusting -- sandy, soft texture.

7. The coup de grace: the meatballs had pine nuts and raisins. RAISINS. A positively disgusting combination. This rivals the milk steak from "It's Always Sunny in Philadelphia".

8. The service was atrocious. First, there was an employee up front eating (big no-no). The place looks like they opened that day: there is no bar, and there is an awkward table placed in the middle of the restaurant with stemware, alcohol, and wine bottles. Every other table got cloth-napkins but ours because they were still rolling them (on a Saturday night). Server abandoned us for her...