I have three online experiences with this place, and one and the only value of Sacro Bosco is food. Anything else? I wish I could give negative star if possible
the first experience was okay. No standard. Just tried as it's close and found that the food was decent. The second exeprience -- I walked in on time I received in the online receipt, and ended up waiting there just for food to be ready. ofc well beyond the pickup time from the receipt. Okay it happens. I found that they also send out pickup reminder email to follow up ( Which I didn't get in the first order )
Third experience, I waited for the pickup reminder email after placing the order. Did i receive? NOT at all. I ended up walking in blindly again, and the food was ready far ago. I asked why this happened. The only answer I got was "okay" JUST A SINGLE LITERAL WORD. Obviously the server was not even listening nor caring.
This server has some problem. When I was waiting for the second order, he literally came up to me and asked if i wanted to BUY drinks while i's waiting. I wouldn't be waiting there if you guys worked just fine. Seriously? I didn't even expect him to serve anything not even water (he didn't ofc). He shouldn't at least try to sell me anything if the situation is in their fault. vice versa ay?
The food after long standby -- it's dull and cold. yeah what to expect? This person's packaging is also super mediocre. Their olive cake comes with a spoon of olive oil, obviously visible in their website and I'm pretty sure that the server knows about it. Guess what? he literally dumped it in a paper container. Uh, yeah.. not sure if it's meant to be, or he just didn't want to work, or my expectation is too high, or everything in sum.
I never want to go back, but pizza's just too good I wish they had a kiosk or something so that I will never see this...
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